Grace Gcobisa Mbanga
Seattle,WA
Summary
Diligent Care Assistant with background in providing compassionate care to individuals. Optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Caring, organized, and friendly with excellent interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Assistant
Pineland Assisted Living
10.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Critical Care Paramedic
Netcare911 Emergency
08.2018 - 08.2023
- Assist clients with AA Quotation request (Process quote and send to client)
- Built rapport with local law enforcement agencies through frequent collaboration on scene management tasks, fostering cooperation among first responders during emergencies.
- Streamlined documentation processes by accurately recording patient information during transport, ensuring seamless transfer of care upon arrival at hospitals or other healthcare facilities.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Monitored vital signs before, during and after transportation.
- Worked with other EMTs and paramedics to provide comprehensive patient care.
Integrated Call Taker
Netcare911 Emergency
06.2015 - 06.2017
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
IHT Agent
ER24 Emergency Medical care
01.2013 - 05.2015
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Developed referral program that significantly expanded client base.
- Increased customer satisfaction with personalized follow-up strategies.
Integrated Call taker
Netcare911 Emergency
06.2008 - 04.2012
- Contributed to the development of internal resources such as scripts, FAQs, and training materials for better call efficiency.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Recalled, summarized, prioritized, and categorized information.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
Cashier, Data capturer and Credit Controller
JD Group Russell
06.2007 - 01.2008
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Safety Officer
Oxbridge Academy
South Africa, Joahnnesburg 02-2016
Basic Ambulance Assistance
Impact Emergency Tech
South Africa, Johannesburg 01-2009
IT and Financial call centre
Appletech Training And Communication Source
South Africa, Johannesburg01.2007
High School Diploma -
KwaMahlobo High School
South Africa, Eastern Cape 11-2003
Skills
- Dementia care
- Meal preparation
- Verbal and written communication skills
- Care plan assessment
- Chronic disease management
- Adaptability and flexibility
- Care plan management
- Compassionate client care
- Documentation and recordkeeping
- Medication and appointment reminders
- Behavioral management
- End-of-life care
languages
English
Full Professional
Sotho
Full Professional
Xhosa
Native or Bilingual
PERSONAL DETAILS
- Date of Birth:1985-02-22
- Marital Status: Single
- Nationality: South Africa
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Home Health Aide (HHA) Certification
- Dementia Care Certification - Alzheimer's Association.
- Food Safety Manager Certification
Timeline
Care Assistant
Pineland Assisted Living
10.2024 - Current
Critical Care Paramedic
Netcare911 Emergency
08.2018 - 08.2023
Integrated Call Taker
Netcare911 Emergency
06.2015 - 06.2017
IHT Agent
ER24 Emergency Medical care
01.2013 - 05.2015
Integrated Call taker
Netcare911 Emergency
06.2008 - 04.2012
Cashier, Data capturer and Credit Controller
JD Group Russell
06.2007 - 01.2008
- First Aid Certification
- Basic Life Support Certification (BLS)
- Home Health Aide (HHA) Certification
- Dementia Care Certification - Alzheimer's Association.
- Food Safety Manager Certification
Safety Officer
Oxbridge Academy
Basic Ambulance Assistance
Impact Emergency Tech
IT and Financial call centre
Appletech Training And Communication Source
High School Diploma -
KwaMahlobo High School
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