Grace McCarter
Lexington,KY
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and motivated to learn, grow, and excel. Skilled at overcoming significant obstacles and problem solving, while ensuring that strategic goals are met in a professional manner.
Overview
6
6
years of professional experience
Work History
Security Forces
U.S. Air Force (Security Forces)
03.2021 - Current
- Basic Military Training at Lackland Air Force Base in San Antonio, Texas (November 2021- January 2022)
- Tech School to become a defender for the U.S
- Air Force (Security Forces) (January 2022- April 2022)
- Shot Expert on the M4 in Tech School
- FTX Training Trip to California with my 123rd SFS Unit- Responded to various distress calls, Traffic stops, DUI Indicators, Conducted Interviews, Challenged individuals, Hand cuffing/Searching, Riot Control, Entered and Cleared buildings with simulations, Combatives, Weapon Retention
- Searched, detained, used combat skills on numerous individuals during exercises
- Checked the identification of everyone who entered the US installation using a handheld scanner to eliminate unauthorized visitors
- Inspected vehicles during random vehicle inspections while working at the gate
- Wrote a traffic ticket on an individual for not carrying proof of insurance
- Have an excellent attendance record and always on time for work
- Worked/reacted efficiently placed in high stress training environments
- Mission Focused Rehearsal Training (MFRT) Pre-Deployment training program
- Deployed to Saudi Arabia (October 2023- April 2024)
Server
Tin Roof Bar and Grill
11.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
LMPD Citizens Police Academy
LMPD
01.2023 - 02.2023
- Met aspiring police officers
- Offerred guidance on career advancement opportunities within the law enforcement field
- Learned about the departments different jobs and duties
Package Handler
United Parcel Service
06.2022 - 08.2022
- Became a go-to individual for my supervisor if they needed extra help
- Collaborated with other coworkers to develop an efficient and safe plan for the job
- Communicated efficiently in noisy settings
- Helped put in the Hub when unloaders needed an extra hand
- Conducted safety at all times on the Ramp while being around Aircraft
- Wore the appropriate personal protective equipment to reduce the risks of hazardous materials, biohazards, and other harmful substances
Warehouse Worker
United Parcel Service
08.2021 - 10.2021
- Checked the storage areas and carts for cleanliness and organization
- Develop and maintain customer relationships
- Was able to respond to any new tasks my supervisor had for me
- Efficiently noticed when we were out of an item and seeked help to restock
- Double-checked the data's accuracy on each task
Lifeguard (Seasonal)
Kentucky Kingdom & Hurricane Bay
07.2020 - 09.2021
- Reiterated water safety practices and lifesaving measures in every class to prevent accidents
- Was in charge of ensuring the safety of all guests in and around the pool
- Followed all pool policies and procedures, as well as making suggestions to the staff to improve safety awareness
- Inspected the pool and skimmed obstacles such as toys, trash, and anything that could obstruct my line of sight
- Dove into the water right away to assist struggling swimmers
- Keep a close eye on the swimmers and am quick to spot those who are struggling more
- Learned and maintained proficiency in first responder skills such as First Aid and CPR in order to provide the best possible care to people in distress
- Administer first aid at all times
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
Pool Lifeguard (Seasonal)
Kentuckiana Pool Management
05.2019 - 07.2021
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Took a sample of the pool water to check the chemical levels prior to opening the pool
- Scanned the water continuously to refrain from any drowning emergencies
- In charge of day-to-day operations and equipment maintenance at the pools clubhouse
- Contacted my manager in any case I needed assistance
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Kept daily logs of the pool chemistry and cleanliness
- Established relationships with all pool residents
- Kept rescue equipment in good working order by inspecting it each day
- Kept an eye on the weather and water conditions and warned customers about potential hazards such as storms
- Took charge when telling the customers on when to exit the pool during inclement weather
Receptionist
Mooney EyeCare Centre
08.2020 - 06.2021
- Scheduled and confirmed appointments and meetings
- Provided administrative support to staff members in a fast-paced environment
- Assisting all departments as a point of contact
- Give guests accurate and precise information
- Provided guests with appointment information updates and rescheduling
- Greeted customers and visitors in person as well as over the phone
- Maintained adequate stock levels in the office by restocking supplies when need be
- Placed adequate orders for contacts
- In charge of taking card numbers over the phone for specific orders
- Kept a good manner in high-stress phone calls with upset patients
- Handled complaints and questions, as well as rerouting calls to other members of the team as needed
- Keep work teams on track by documenting and communicating actions, irregularities, or anything that had changed
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Education
High School Diploma -
Bullitt East High School
Mount Washington, KYBachelor of Arts - Criminal Justice
University of Kentucky
Lexington, KY05-2027
Skills
- Able to efficiently work with individuals or groups
- Problem solving in professional and calm manner
- Able to work under stress and pressure
- Excellent communication and organizational skills
- Customer service
- Adaptable
- Physical Fitness
- Time managment
- Relationship development
Timeline
Server
Tin Roof Bar and Grill
11.2024 - 01.2025
LMPD Citizens Police Academy
LMPD
01.2023 - 02.2023
Package Handler
United Parcel Service
06.2022 - 08.2022
Warehouse Worker
United Parcel Service
08.2021 - 10.2021
Security Forces
U.S. Air Force (Security Forces)
03.2021 - Current
Receptionist
Mooney EyeCare Centre
08.2020 - 06.2021
Lifeguard (Seasonal)
Kentucky Kingdom & Hurricane Bay
07.2020 - 09.2021
Pool Lifeguard (Seasonal)
Kentuckiana Pool Management
05.2019 - 07.2021
High School Diploma -
Bullitt East High School
Bachelor of Arts - Criminal Justice
University of Kentucky
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