Grace McClellan
Jacksonville,FL
Summary
Dynamic and results-driven professional with a proven track record at Lush Cosmetics, excelling in customer engagement and sales. Demonstrates exceptional multitasking and problem-solving skills, consistently exceeding sales goals while fostering loyalty through personalized service. Adept at maintaining composure under pressure, ensuring a positive experience for all clients.
Overview
11
11
years of professional experience
Work History
Serving Assistant
Josephine
Jacksonville, FL
12.2025 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Streamlined workflow processes during peak hours, improving overall efficiency and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Community Loaves
Jacksonville, FL
12.2024 - 01.2026
- Crafted high-quality espresso beverages following standardized recipes and techniques.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during high volume periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster long-term loyalty.
- Restocked display cases with attractive arrangements to promote specialty pairings of espresso and sourdough items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and customer retention.
Sales Ambassador
Lush Cosmetics
Jacksonville, FL
10.2017 - 12.2021
- Delivered exceptional customer service, creating extremely personalized shopping experiences for guests.
- Collaborated with team members to execute promotional events, driving brand awareness and customer engagement.
- Maintained store presentation standards by organizing merchandise and ensuring compliance with visual merchandising guidelines.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Exceeded quarterly sales goals consistently by effectively demonstrating products to customers to illustrate features, advantages and benefits.
Assistant to the Owner
James DeMaio, Surfwiches
Jacksonville, FL
01.2015 - 10.2017
- Assisted in employee recruitment, conducting interviews and facilitating onboarding processes for new hires.
- Handled financial responsibilities including invoicing, budgeting, and expense tracking to maintain accurate records with discretion and tact.
- Organized and coordinated appointments and monthly meetings, often standing in as ambassador to the company owner.
- Filed paperwork and organized computer-based information.
- Developed and maintained scheduling system for staff, optimizing resource allocation.
Education
Bachelor of Science - Computer Science
University of North Florida
Jacksonville, Florida, FL01-2027
Skills
- Patience and empathy
- Verbal and written communication
- Multitasking and organization
- Maintaining composure
- Problem-solving
- Professional attitude
Timeline
Serving Assistant
Josephine
12.2025 - Current
Barista
Community Loaves
12.2024 - 01.2026
Sales Ambassador
Lush Cosmetics
10.2017 - 12.2021
Assistant to the Owner
James DeMaio, Surfwiches
01.2015 - 10.2017
Bachelor of Science - Computer Science
University of North Florida