Grace McCulloch
Chatham
Summary
Adept in customer care and risk management, I excelled at Petsmart-Pets Hotel by enhancing service quality and overseeing the care of up to 140 dogs. My background in collaborative relationship building and critical thinking underpins my ability to thrive in dynamic environments, consistently delivering beyond expectations.
Overview
6
6
years of professional experience
Work History
Senior Lead
Petsmart-Pets Hotel
East Hanover
05.2023 - Current
- Managed front desk operations and ensured efficient pet check-ins and check-outs.
- Facilitated communication with pet owners to maintain high-quality service before, during, and after stays.
- Administered medications to animals.
- Delivered comprehensive breakdowns of hospitality offerings.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Supervised and coordinated care operations for up to 140 dogs simultaneously.
Resident Assistant
Purchase College
White Plains
08.2019 - 05.2022
- Addressed and supported various resident needs in the wing.
- Monitored compliance with regulations to promote a secure and harmonious living environment.
- Participated in regular meetings focused on crucial subjects with Resident Director.
- Coordinated educational events to foster community involvement.
- Acted as a liaison between residents and campus services, facilitating access to support as needed.
Sales Associate (seasonal)
Victoria Secret
Short Hills
12.2020 - 01.2021
- Recommended, selected and located merchandise based on customer desires.
- Addressed customer inquiries to ensure exceptional service quality.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Bachelor of Arts - Acting, BFA
SUNY, Purchase (Acting Conservatory)
Purchase, NY05-2022
Skills
- Customer Care Expertise
- Appointment Coordination
- Risk Management Procedures
- Collaborative Relationship Building
- Works Well Under Pressure
- Problem-solving
- Clear Communication Skills
- Critical thinking
- Network administration
- Adaptability and flexibility
Timeline
Senior Lead
Petsmart-Pets Hotel
05.2023 - Current
Sales Associate (seasonal)
Victoria Secret
12.2020 - 01.2021
Resident Assistant
Purchase College
08.2019 - 05.2022
Bachelor of Arts - Acting, BFA
SUNY, Purchase (Acting Conservatory)
Similar Profiles
Alexandra Marie PereydaAlexandra Marie Pereyda
Manager With Keys / Medication Specialist at PetSmart Pets HotelManager With Keys / Medication Specialist at PetSmart Pets Hotel
Alexus BuecheAlexus Bueche
Pets Hotel Associate Lead at Petsmart, PETS HOTELPets Hotel Associate Lead at Petsmart, PETS HOTEL
Gurdaya SinghGurdaya Singh
NA at Rescue Pets of FL at PetSmartNA at Rescue Pets of FL at PetSmart
Alex UrquhartAlex Urquhart
Shift Supervisor at Affinity Food Group Inc.Shift Supervisor at Affinity Food Group Inc.
Ruba merhebRuba merheb
Co-op - Mississauga Hospital at Mississauga HospitalCo-op - Mississauga Hospital at Mississauga Hospital