Grace McGill
Cottage Grove,OR
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in fostering teamwork and adaptability to meet evolving demands, ensuring a seamless experience for guests. Proficient in multitasking, effectively managing customer inquiries, and maintaining a clean, organized workspace. Recognized for reliability and a results-driven approach, complemented by a positive attitude and strong communication skills.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Server, Bartender
Old 99 Brewery
01.2023 - 2024
- Memorize and accurately recall the menu and all available beers. Manage a busy work environment while keeping a clean station. Provide an upbeat and welcoming environment for customers.
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Processed cash and credit transactions accurately, supporting financial integrity of operations.
- Resolved guest inquiries and complaints promptly, fostering positive dining experiences.
Crew Member
AmeriCorps
01.2025 - Current
- Completes 6 weeks of fall session, assisting in federally funded as well as local conservation projects. Assisting in trail work, silt handling, removing invasive species, and providing support in salmon season and mating restoration sites.
- Assisted in executing community service projects, ensuring operational efficiency and participant engagement.
- Led habitat restoration projects, enhancing biodiversity and ecosystem health.
- Implemented waste reduction strategies, improving sustainability practices within the organization.
- Evaluated project outcomes, identifying areas for improvement and optimizing future initiatives.
- Collaborated with agency partners to achieve shared land management objectives while fostering strong working relationships among stakeholders.
- Improved trail accessibility for park visitors by constructing and maintaining trails, bridges, and other infrastructure.
- Demonstrated adaptability in responding to changing project priorities or unforeseen challenges while completing assigned tasks efficiently under tight deadlines.
Veterinary Assistant
Forest Valley Veterinary
01.2025 - 2025
- Animal care and pre-appointment check-ups, getting vitals, cleaning and preparing surgical tools, handling urinalyses and fecal testing. Organizing and preparing vaccinations.
- Assisted veterinarians in daily procedures and examinations, ensuring animal comfort and safety.
- Provided compassionate care to animals during recovery, fostering a calm environment.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Server
The Vintage Inn
01.2024 - 01.2025
- Customer service, accurate cash handling, taking and fulfilling to-go orders efficiently. Closing tasks, including but not limited to cleaning, rolling silverware, and stocking commonly used items. Perform occasional bar service.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Cashier
Pro Image Sports
01.2024 - 01.2025
- Duties included handling sales using the SOP system, processing returns, and assisting customers. Also stocking of shelves quickly and accurately.
- Seasonal hire
Server
Royal India
01.2023 - 01.2024
- Responsible for taking orders and delivering food and drinks on time.
- Maintaining a clean workspace. Taking online and phone orders. Ensuring all guests have a positive experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
Banquet Server/Captain
Graduate Hotel
01.2020 - 01.2023
- Organizing and following plans to set up large banquets and special events. Frequent monitoring of events to ensure cleanliness and customer satisfaction. Planning of upcoming events and communication of events with staff. Frequent cross-training and flow to work in other departments.
- Provided exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Coordinated setup and teardown of banquet spaces, adhering to client specifications and timelines.
- Assisted with menu planning and execution, maintaining high standards of food presentation and quality.
- Trained new staff on best practices for service delivery and workplace safety protocols.
- Implemented feedback mechanisms to address guest concerns promptly, improving overall dining experience.
Lead Cook
Willamette Family Rehab
01.2018 - 01.2020
- Responsible for food preparation and cooking while being mindful of any client food restrictions. Heavy focus on cleanliness and creating a positive environment. Navigate tough situations with individuals recovering from drug and substance abuse. Make use of mental health first aid certification to ensure client safety.
- Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
- Developed and implemented new menu items based on seasonal ingredients.
- Coordinated inventory management, reducing waste through efficient stock control practices.
- Developed and implemented new menu items that enhanced customer satisfaction.
Line Cook
The Oregon Electric Station
01.2017 - 01.2018
- Prepare all necessary ingredients and labeling properly. Cook quality food on demand and in quick succession. Flow to work and help other stations when needed. Efficiently set up and shut down workstations.
- Prepared and cooked high-quality dishes according to standard recipes and menu specifications.
- Maintained cleanliness and organization of kitchen stations, adhering to health and safety standards.
Education
Bachelor of Science - Environmental Science
SNHU
Manchester, NH11-2027
High School Diploma -
South Eugene High School
Eugene, OR01.2016
Associate of Arts - Hospitality Management and Culinary Arts
Lane Community College
Eugene, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Tool maintenance
- Leave no trace principles
- Invasive species control
- Teamwork and collaboration
- Animal behavior
- Medical record-keeping
- Physical examinations
Certification
- Food Handlers Card
- Marijuana Worker Permit
- OLCC
- Maritime Certificates necessary for international vessels
- Mental Health First Aid Certification
Timeline
Crew Member
AmeriCorps
01.2025 - Current
Veterinary Assistant
Forest Valley Veterinary
01.2025 - 2025
Server
The Vintage Inn
01.2024 - 01.2025
Cashier
Pro Image Sports
01.2024 - 01.2025
Server, Bartender
Old 99 Brewery
01.2023 - 2024
Server
Royal India
01.2023 - 01.2024
Banquet Server/Captain
Graduate Hotel
01.2020 - 01.2023
Lead Cook
Willamette Family Rehab
01.2018 - 01.2020
Line Cook
The Oregon Electric Station
01.2017 - 01.2018
Bachelor of Science - Environmental Science
SNHU
High School Diploma -
South Eugene High School
Associate of Arts - Hospitality Management and Culinary Arts
Lane Community College