- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- Surfing
- Concerts
GRACE MCGOVERN
Huntington Beach,CA
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery.
Overview
3
3
years of professional experience
Work History
Receptionist
Drybar
11.2025 - Current
- Optimized daily operations by managing appointment scheduling with salon software.
- Ensured client satisfaction through exceptional customer service and prompt inquiry resolution.
- Enhanced service delivery by coordinating communication between stylists and clients.
- Attracted new clients by developing promotional materials and supporting marketing initiatives.
- Reduced no-shows significantly by implementing appointment reminder calls and texts.
- Increased salon revenue through effective upselling of products and services during bookings.
Restaurant Hostess
Balboa Bay Resort
06.2024 - 03.2025
- Greeted and escorted guests to assigned tables
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Took reservations from patrons by phone or online
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Provided menus and answered questions about menu items and specials
- Communicated with servers about new tables, changes in food availability and customer comments
- Built positive relationships with other front-of-house and kitchen staff
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Developed long-term relationships with customers to increase opportunities for repeat business
Part Time Sales Associate
Pacsun
12.2022 - 06.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Assisted customers with product selection, sizing and styling
- Handled returns and exchanges according to company policies
- Maintained knowledge of sales and promotions, return policies and security practices
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Greeted customers to determine wants or needs
Education
Some College (No Degree) - Psychology
Orange Coast College
Costa Mesa, CASkills
- Reservation coordination
- Front-of-house display creation
- Table setting arrangements
- Dining customer service
- Relationship building
- Seating arrangement planning
- Strong multitasking
- High-volume phone answering
- Customer engagement
- Conflict resolution
- Customer service
- Data entry
- Organization skills
Interests
Timeline
Receptionist
Drybar
11.2025 - Current
Restaurant Hostess
Balboa Bay Resort
06.2024 - 03.2025
Part Time Sales Associate
Pacsun
12.2022 - 06.2024
Some College (No Degree) - Psychology
Orange Coast College