Grace McMonagle
Bettendorf
Summary
Skilled dog trainer and manager, focused on enhancing client satisfaction through personalized care plans and effective conflict resolution. Proven leadership in managing teams and operations for up to 50 dogs, while leveraging social media marketing to boost engagement. Skilled in canine behavior and customer relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Trainer / Manager
AHSD Canine Services
Bettendorf
04.2022 - Current
- Oversaw dog evaluations and managed a team of 3-5 staff members for daily operations involving up to 50 dogs.
- Leading group training classes of 5-8 owners and dogs at once.
- Managed dog training, boarding, grooming, and day camp operations to ensure high-quality care and service.
- Initiated personalized care plans for each client and their dog to better fit their own needs.
- Resolved customer service issues and deescalated conflicts to enhance client satisfaction and retention.
- Collaborated with staff to improve business methods, systems and client communication strategies.
- Handled phone and computer systems for scheduling client appointments efficiently.
- Created and designed monthly activity calendars for the owners to know what activities and crafts we would be doing with the dogs.
- Head of social media management including Facebook posts, daily pictures to our booking app, as well as videos for our advertisement.
Assistant Pre K Teacher
Red Apple Daycare
Bettendorf
12.2021 - 02.2022
- Assisted children with daily tasks, including potty breaks, playtime, and learning activities.
- Supervised children during playtime, ensuring safety and encouraging social skills.
- Sanitized tables, chairs, and toys in the classroom to maintain a clean environment.
- Performed vacuuming, mopping, and bathroom sanitization to create a safe and clean space.
Education
High School Diploma -
Providence Pass Preparatory
Florida01-2020
Skills
- Dog training
- Dog behavior
- Customer relationship management
- Team leadership
- Team management
- Canine body language
- Time management
- Adaptability
- Social media marketing
- Project planning
- Phone/Computer handling experience
- Childcare
- Project planning
Certification
- AKC CGC Approved Evaluator 2023
- Fetch Find Certification 2023
- Work Your Pack Puppy Certification 2025
Timeline
Dog Trainer / Manager
AHSD Canine Services
04.2022 - Current
Assistant Pre K Teacher
Red Apple Daycare
12.2021 - 02.2022
High School Diploma -
Providence Pass Preparatory