Grace McNally
Syracuse,NY
Summary
Accomplished Assistant Office Manager with a proven track record at Holbrook Heating & Air Conditioning, enhancing customer satisfaction and fostering positive workplace relationships. Skilled in office administration and staff training, I excel in streamlining operations and boosting sales revenue. Demonstrated ability to mentor staff and manage conflicts, ensuring a productive and harmonious work environment.
Professional with strong background in office management. Skilled in optimizing administrative processes and enhancing team productivity. Valued for ability to adapt to changing requirements and drive results. Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
Holbrook Heating & Air Conditioning
11.2021 - 05.2023
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Assistant Store Manager
Valvoline Instant Oil Change
08.2018 - 06.2021
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
- Boosted sales revenue by implementing effective sales strategies and monitoring team performance.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
Cashier Team Lead
Mark's Pizzeria
04.2015 - 12.2017
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Communicated with customers and team members to solve problems.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Education
High School Diploma -
Fayetteville Manlius High School
Fayetteville, NY06-2017
Skills
- Customer Service
- Office Administration
- Staff Training
- Account Reconciliation
- Employee Supervision
- Cash Handling
Timeline
Assistant Office Manager
Holbrook Heating & Air Conditioning
11.2021 - 05.2023
Assistant Store Manager
Valvoline Instant Oil Change
08.2018 - 06.2021
Cashier Team Lead
Mark's Pizzeria
04.2015 - 12.2017
High School Diploma -
Fayetteville Manlius High School
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