Grace McNaughton
Lowell
Summary
Dedicated and detail-oriented hospitality professional with 9 years of experience in customer-facing roles. Skilled in bartending, food service, and front desk reception. Proven ability to provide exceptional customer service, train new staff, and maintain cleanliness and organization in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Flat River Grill
03.2020 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Front Desk Receptionist
Redstone Inn
06.2022 - 09.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
Retail Sales Associate
Wear forward
08.2022 - 12.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
Retail Sales Associate
Kent Country Club
05.2021 - 08.2021
- Built strong relationships with repeat customers, resulting in customer loyalty
- Collaborated with team members to create visually appealing merchandise displays that increased sales
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
Barista
BIGGBY COFFEE
04.2018 - 08.2019
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Education
High school diploma -
Lowell High School
Lowell, MI05.2020
Skills
- Bartending
- Food Service
- POS
- Banquet Experience
- Cash Handling
- Active listener
- Highly reliable
- Barista Experience
- Strong multitasking abilities
- Adaptive and creative
- Serving Experience
- Restaurant Management
Timeline
Retail Sales Associate
Wear forward
08.2022 - 12.2022
Front Desk Receptionist
Redstone Inn
06.2022 - 09.2024
Retail Sales Associate
Kent Country Club
05.2021 - 08.2021
Server/Bartender
Flat River Grill
03.2020 - Current
Barista
BIGGBY COFFEE
04.2018 - 08.2019
High school diploma -
Lowell High School
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