Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace McVay

Shoreview,MN

Summary

Dedicated and results-oriented hospitality professional with 8+ years of experience in customer service, leadership, and project coordination. Adept at overseeing diverse teams and managing all facets of business operations. Passionate about curating successful events through effective communication and diligent attention to detail. Seeking a challenging leadership role that contributes to the continued success of a dynamic organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Trellis Hospitality
01.2023 - Current
  • Drive the successful execution of numerous large-scale events while closely managing costs/budgetary constraints.
  • Prioritize competing tasks based on business volume and needs.
  • Develop a diverse team of professionals, fostering a respectful work environment and high employee satisfaction.
  • Manage budget implementations, employee reviews, training, scheduling, and contract negotiations.

Assistant General Manager

Trellis Hospitality
06.2022 - 12.2022
  • Develop and implement new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Increase customer satisfaction by addressing and resolving concerns proactively and promptly
  • Execute quarterly staff meetings to ensure operational alignment.
  • Collaborate with the General Manager on marketing and event initiatives to increase brand awareness and drive sales growth.

Lead Server/Supervisor

Steele & Hops
06.2021 - 05.2022
  • Assist in the grand opening of the restaurant and developing baseline procedures & standards.
  • Mentor new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Ensure quality service to develop repeat customers.
  • Consistently drive sales via suggestive upselling.

Server/Bartender

St. Paul Tap
01.2019 - 07.2021

Host/Server

The Tavern Grill
08.2017 - 08.2021

Host

Wok Cuisine
08.2015 - 08.2017

Education

Studied Nursing -

North Hennepin Community College
Brooklyn Park, MN
05.2021

High School Diploma -

Mounds View High School
Arden Hills, MN
06.2018

Skills

  • Versatile Leadership
  • Strong Communication
  • P&L Management
  • Event Coordination
  • Time Management
  • Pattern Recognition
  • Community Outreach
  • Vendor Relations
  • Microsoft Office

Certification

  • Youngest General Manager within Trellis Hospitality
  • Steele & Hops (Trellis Hospitality) awarded Outstanding Business of the Year by St. Anthony Chamber of Commerce under my management
  • Member of National Honor Society

Timeline

General Manager

Trellis Hospitality
01.2023 - Current

Assistant General Manager

Trellis Hospitality
06.2022 - 12.2022

Lead Server/Supervisor

Steele & Hops
06.2021 - 05.2022

Server/Bartender

St. Paul Tap
01.2019 - 07.2021

Host/Server

The Tavern Grill
08.2017 - 08.2021

Host

Wok Cuisine
08.2015 - 08.2017

Studied Nursing -

North Hennepin Community College

High School Diploma -

Mounds View High School

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Grace McVay