Grace M. DiGiorgio
Macomb,MI
Summary
Motivated, hardworking, dependable, responsible, detail oriented, honest, outgoing, with a positive attitude and drive to get things done.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.
Overview
9
9
years of professional experience
Work History
Tanning Consultant
Solana Tanning
01.2024 - Current
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Ride Operator, Host/Server, Bartender, Trainer
CJ Barrymores
01.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different roles.
- Took initial drink orders and relayed information to wait or bar staff.
- Worked fast to complete tasks and meet daily deadlines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Pet Sitter
Renee DiGiorgio
01.2017 - Current
- Provide loving pet care services
- Walking, feeding, bathing, and yard care
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promoting a secure environment in the owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Child Care
Lisa Richardson
01.2016 - Current
- Provide childcare services to multiple families after school, on school holidays, and weekends
- Assisted family child care providers in maintaining a safe and nurturing environment through regular consultations.
Hostess
Da Francesscos Restaurant and Bar
12.2023 - 01.2024
- Answered phones, handled money, customer service, made gift cards
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Receptionist Assistant
Benenatti Foot and Ankle Care Center
01.2021 - 05.2021
- Answered phones, sent mail, filed charts and documents, sent insurance
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Education
Bachelor of Science - Advertising And Public Relations
Grand Valley State University
04-2026
High School -
Dakota High School
01.2020
Skills
- Microsoft Word
- Power Point
- Snapchat
- Cell phone
- Customer service
- Ride operations
- Safety procedures
- Time management
- Positive attitude
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Professionalism
Accomplishments
- Academic Award, 06/2018
- Academic Honor Roll, 06/2022
- More Than A Meal Vice President of Membership, 06/2022
- Art Award, 06/2018
- Physical Activity Award, 06/2017
- Forgotten Harvest Volunteer, 06/2015
- Elementary School Volunteer, 06/2015
- Beach Clean Up Team, 06/2015
- Assistant to the photographer of the Italian Tribune Newspaper, 06/2020
- Project Unify, 06/2019
Hobbies and Interests
- Gymnastics
- Ice Skating
- Painting
- Volleyball
- Cheer Team
- Choir
Timeline
Tanning Consultant
Solana Tanning
01.2024 - Current
Hostess
Da Francesscos Restaurant and Bar
12.2023 - 01.2024
Ride Operator, Host/Server, Bartender, Trainer
CJ Barrymores
01.2021 - Current
Receptionist Assistant
Benenatti Foot and Ankle Care Center
01.2021 - 05.2021
Pet Sitter
Renee DiGiorgio
01.2017 - Current
Child Care
Lisa Richardson
01.2016 - Current
Bachelor of Science - Advertising And Public Relations
Grand Valley State University
High School -
Dakota High School
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