Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Mendoza

Norfolk,VA

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

15
15
years of professional experience

Work History

Business Manager

SpartanNash
08.2019 - Current
  • Enhance customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Negotiate contracts with suppliers and vendors, securing favorable terms and increase profit for the company while maintaining strong relationships.
  • Oversee Inbound and Outbound distribution processes to improve Fill Rates.
  • Anticipate financial impact from operational issues and work with leadership to develop solutions.
  • Participate in team projects that improve Operational efficiencies.
  • Prepare and present presentations at Top to Top meetings with customers and clients.

Business Manager

Acosta Sales And Marketing
11.2008 - 07.2019
  • Created and executed Sales and Promotional plans for leading manufacturers such as Clorox, Gojo and Snyder’s Lance in the Military Channel to increase sales year over year.
  • Managed daily operations for each client, i.e., ensuring 100% Fill Rates, executing addition/deletion of items in customers’ assortment, executing promotional events and one-time buys, managing trade funds, managing inventory and communicating manufacturers' Sales Action bulletins.
  • Prepare and present in Category Reviews and Top to Top meetings with clients.
  • Supported and communicated Acosta's field team initiatives to drive sales, execute promotions and demos and manage store inventory.
  • Negotiated best pricing for Prison Distributors and Military Exporters for winning government bids, securing items for customers' catalogs and driving sales.
  • Supervised support staff of 3 associates.

Education

Bachelor of Science - Operations Management

Old Dominion University
Norfolk, VA
05.1993

Skills

  • Revenue Generation
  • Negotiation
  • Data Analysis
  • KPI Tracking
  • Operations Oversight
  • Client and Customer Relationship Management
  • Teamwork and Collaboration

Accomplishments

Achieved at least $500,000 in incremental sales year over year for drayage negotiations.

Developed internal processes to increase efficiencies, i.e., cost tracker for cross dock shipments, KPI tracker for select clients, cost sheet for warehousing tasks, etc...

Timeline

Business Manager

SpartanNash
08.2019 - Current

Business Manager

Acosta Sales And Marketing
11.2008 - 07.2019

Bachelor of Science - Operations Management

Old Dominion University

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Grace Mendoza