Grace Mercado
Kissimmee,Florida
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
21
21
years of professional experience
Work History
Caregiver
Kissimmee, Fl
09.2006 - 02.2021
- Documenting - Entering, transcribing, recording, storing, or maintaining information in written or electronic form
- Liaisons between medical and personal
- Document patients health or progress
- Maintain all finances resources, banking, Rental, Utilities, and personal obligations
Office/Medical Assistant/Office Assistant
Dr. Torres
Kissimmee, Fl
07.2003 - 11.2005
- Organize, authorize and schedule appointments for referrals
- Interview patient and document findings in the patient’s chart
- Serve as a liaison between physicians and others individuals
- Review annual wellness questionnaire with appropriate patients
- Called pharmacy for patients medication and refills
- Answered heavy telephone calls
- Patient intake and Lab work
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Swing Manager
Race Track
Kissimmee, FL
06.2000 - 05.2003
- Supervising employees during day - to - day tasks
- Providing customer support in escalated situations and managing the overall workflow of a workplace
- Conduct employee performance reviews
- Organizing inventory, creating store displays, processing returns, locking up store and making deposits and cash drops from the safe
- Keeping a workplace functioning efficiently as a team
- Orchestrated positive customer experiences by overseeing every area of [Type] operations
- Limited portion sizes and used garnishes to control food costs
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Education
Diploma - Medical Assisting
Metro Tech College
Orlando06.2003
Licensed Practical Nurse -
Metro College of Ponce
Ponce Puerto Rico08.1996
Certificate - Word Processing
Brooklyn College
Brooklyn, NY01.1985
Skills
- Progress documentation
- Community integration
- Meal Planning and Preparation
- First Aid and Safety
- Clinical Quality Program Standards
- Infection Control and Aseptic Procedures
- Care Plan Assessment
- Chronic Disease Management
- State Regulations Knowledge
Additional Information
- Awards , Florence Nightingale Honor Student, State Award for the best CNA
Timeline
Caregiver
09.2006 - 02.2021
Office/Medical Assistant/Office Assistant
Dr. Torres
07.2003 - 11.2005
Swing Manager
Race Track
06.2000 - 05.2003
Diploma - Medical Assisting
Metro Tech College
Licensed Practical Nurse -
Metro College of Ponce
Certificate - Word Processing
Brooklyn College
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