Grace Mercer
Philadelphia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proactive Dietary Aide with proven skills and extensive knowledge of food service protocols. Safety-focused with outstanding compassion and attention to detail. Efficient and professional worker dedicated to reliability.
Overview
5
5
years of professional experience
Work History
Caregiver
Senior Helper
07.2023 - 07.2024
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Dietary Aide
preferred care at old bridge
11.2021 - 07.2022
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Served food and snacks according to planned menu and patients' diet orders.
- Followed dietary procedures in accordance with established policies.
- Delivered snacks to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
CNA
preferred care at old bridge
12.2021 - 05.2022
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented activities and recorded information in EMR system.
- Assisted residents in preparing for activities and social programs.
- Helped residents walk with or without self-help devices.
- Collected and documented vital signs to track current patient conditions.
Customer Service Representative
Maximus
07.2021 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier
Burger King
10.2019 - 02.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Edison High School
Edison, NJ06.2020
Skills
- Time Management
- Team Collaboration
- Food Preparation
- Written and Verbal Communication
- Customer Service
- Cleaning and Sanitizing
- Problem-Solving
- Relationship Building
- Observation Reporting
Timeline
Caregiver
Senior Helper
07.2023 - 07.2024
CNA
preferred care at old bridge
12.2021 - 05.2022
Dietary Aide
preferred care at old bridge
11.2021 - 07.2022
Customer Service Representative
Maximus
07.2021 - 10.2021
Cashier
Burger King
10.2019 - 02.2020
Edison High School
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