GRACE M FELIX ROMERO
Columbus,United States
Summary
Energetically driving success at LGC Hospitality Staffing, I leveraged strong teamwork and leadership principles to exceed company standards. My expertise in customer service and Microsoft Office improved operational efficiency by 30%. Known for exceptional time management and bilingual customer advocacy, I consistently delivered high-quality hospitality services, setting a benchmark for excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Hospitality Team Member
LGC Hospitality Staffing
Columbus, OH
12.2024 - Current
- Followed health department guidelines when handling food items.
- Assisted with the preparation of food and beverage items for customers.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Packaged and bagged cooked food and prepared items.
- Operated cash register to process cash, check, and credit card transactions.
- Made meals in accordance with company standards and requirements.
Warehouse Worker
Nature's Sunshine
Hillard, OH
03.2024 - 05.2024
- Packaged items with appropriate materials to prevent damage during shipping.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Assembled boxes or other containers for packing goods prior to shipment.
Childcare Assistant Teacher
Iglesia Tabernaculo De Fuego
Columbus, United States
10.2019 - 12.2023
- Built positive working relationships with the team, modeling appropriate behavior for children.
- Fed and groomed children, ensuring basic care needs were met. Maintained a clean and organized classroom environment conducive to learning.
- Promoted self-esteem, independence, and respect with positive role modeling.
- Created and assigned interactive lesson plans for basic early learning skills. Established rules to maintain order in the classroom.
- Helped children explore new ideas and concepts through hands-on learning.
- Distributed meals and snacks to students, following a set schedule.
Returns Processor
TD SYNNEX
Columbus, United States
10.2022 - 12.2022
- Forwarded challenging return cases to supervisor.
- Collaborated with other team members to ensure efficient processing of returns.
- Disposed of damaged or unsellable returns, following established procedures.
- Sorted and organized returned items according to company guidelines.
- Kept accurate records of all return transactions daily.
- Operated warehouse equipment, such as pallet jacks and hand trucks, safely.
- Received returned items and checked them for damages or defects.
- Maintained cleanliness and organization of the returns area at all times.
Warehouse Associate
Lonolife
Columbus, United States
04.2022 - 05.2022
- Maintained the cleanliness and organization of the warehouse floor.
- Prepared items for shipment by labeling them properly, and packing them securely.
- Collaborated effectively with team members to meet productivity goals and deadlines.
- Wrapped pallets securely in preparation for shipping.
- Labeled containers with identifying tags and marks.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Leadership Team Member
Hollingsworth Logistics
Columbus, United States
10.2021 - 03.2022
- Assessed and strengthened organizational modeling to support future growth opportunities.
- Coached, supervised, and delegated assignments to employees.
- Identified areas of improvement within the company and recommended solutions.
- Promoted teamwork to create a positive work environment.
- Managed and prioritized multiple projects, tracking status, and solving issues to meet deadlines.
- Maximized employee performance with hands-on training and close mentoring.
Picker Packer
James and James Fulfilment Ldt.
Columbus, United States
10.2020 - 06.2021
- Fulfilled orders using pick lists, order management software, and RF scanners.
- Swept, mopped, and collected trash to maintain warehouse cleanliness.
- Avoided errors by accurately reading work tickets, and pulling merchandise.
- Moved heavy loads with pallet jacks, hand carts, and reach trucks.
- Read and interpret the pick sheet to determine the items needed for customer orders.
- Followed safety regulations to minimize risks to team members, or customers.
Customer Service Cashier
Discount Fashion Warehouse
Columbus, United States
02.2020 - 05.2020
- Informed customers of promotions and special offers to increase sales and answered customer questions regarding products and services, company policies, and pricing.
- Communicated effectively with managers, supervisors, and other associates.
- Tidied retail floor area, organizing shelves, and racks.
- Operated cash registers, processed payments, including cash, credit cards, and gift vouchers.
- Maintained a positive attitude while interacting with difficult customers or resolving conflicts.
Dishwasher
Columbus State Community College
Columbus, United States
12.2019 - 01.2020
- Followed health department guidelines for food safety while handling dirty dishes or trash materials.
- Participated in deep-cleaning projects within the kitchen area, as scheduled by management.
- Stored clean dishes, glasses, and utensils in their designated areas, according to established procedures.
- Ensured all kitchen utensils and equipment were clean and sanitized before use.
- Supported kitchen staff, preparing food during busy periods.
Customer Service Cashier
Amy's Donuts
Columbus, United States
10.2016 - 03.2017
- Trained new employees on the proper use of cash register systems and company procedures regarding payment processing. Operated cash registers, processed payments, including cash, credit cards, and gift vouchers.
- Maintained a positive attitude while interacting with difficult customers or resolving conflicts.
- Kept customers happy by quickly processing payments and bagging purchases. Issued refunds and credits to customers, and documented reasons.
- Prevented losses by watching for suspicious behavior.
Education
High School -
Franklin Hieghts High School
Columbus, OH06.2017
Associate of Arts - Business Office Administration - MED Assistance
Columbus State Community College
Columbus, OHSkills
- Customer service
- Call Center Customer Service
- Cash handling proficiency
- Housekeeping standards
- Strong teamwork
- Hospitality services
- Time management
- Administrative support
- Bilingual customer advocacy
- Leadership Principles
- Flexible schedule
- Task Management
- Microsoft powerpoint, excel, and Word
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Hospitality Team Member
LGC Hospitality Staffing
12.2024 - Current
Warehouse Worker
Nature's Sunshine
03.2024 - 05.2024
Returns Processor
TD SYNNEX
10.2022 - 12.2022
Warehouse Associate
Lonolife
04.2022 - 05.2022
Leadership Team Member
Hollingsworth Logistics
10.2021 - 03.2022
Picker Packer
James and James Fulfilment Ldt.
10.2020 - 06.2021
Customer Service Cashier
Discount Fashion Warehouse
02.2020 - 05.2020
Dishwasher
Columbus State Community College
12.2019 - 01.2020
Childcare Assistant Teacher
Iglesia Tabernaculo De Fuego
10.2019 - 12.2023
Customer Service Cashier
Amy's Donuts
10.2016 - 03.2017
High School -
Franklin Hieghts High School
Associate of Arts - Business Office Administration - MED Assistance
Columbus State Community College
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