Summary
Overview
Work History
Education
Skills
Timeline
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Grace Michaels

Topeka,KS
Grace Michaels

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Recognized for effectively managing guest experiences and resolving complaints, ensuring satisfaction and repeat business.

Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

Overview

4
years of professional experience

Work History

Blue Moose

Server
06.2024 - Current

Job overview

  • Provided attentive service during peak times while maintaining detail and rapport.
  • Collaborated with team for efficient workflow, ensuring excellent guest experiences.
  • Utilized POS system for order placement, bill management, and handling comps.
  • Demonstrated multitasking by managing multiple tables without compromising quality.
  • Monitored patrons' alcohol intake and addressed inappropriate behavior.
  • Supervised dining set-up for various events, adhering to strict service standards.
  • Checked IDs before serving alcohol to ensure compliance.

Blue Moose

Host
11.2023 - 06.2024

Job overview

  • Managed high-pressure situations, overseeing large parties during busy shifts.
  • Responded to customer inquiries about hours, seating, and menus.
  • Processed reservations and to-go orders by phone, providing accurate wait times.
  • Boosted customer satisfaction by greeting and seating guests promptly.
  • Promoted team success through clear communication with coworkers and management.
  • Increased efficiency by organizing host stand with menus and reservation logs.

Jose Peppers

Server
05.2023 - 11.2023

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

St.Marys Manor

Dietary Aide
10.2021 - 01.2022

Job overview

  • Kept kitchen areas clean and hazard-free.
  • Served meals to residents per schedules and dietary needs.
  • Washed plates and utensils using commercial dishwasher.
  • Followed food safety regulations during meal prep.
  • Prepared nutritious meals for patients with dietary restrictions.
  • Maintained cleanliness of tables, floors, and prep areas.

Education

Lawrence Virtual Highschool
Lawrence, KS

University Overview

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service

Timeline

Server
Blue Moose
06.2024 - Current
Host
Blue Moose
11.2023 - 06.2024
Server
Jose Peppers
05.2023 - 11.2023
Dietary Aide
St.Marys Manor
10.2021 - 01.2022
Lawrence Virtual Highschool