Grace Miller
Grand Rapids
Summary
Motivated service leader with a track record of accuracy, integrity, and exceptional customer care. Experienced in managing transactions, coordinating busy shifts, and carrying out upper-management directives.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2024 - Current
- Exceptional customer service & conflict resolution in a high-volume environment
- Precise and secure cash management, including tills, safe counts, and deposits, with consistent accuracy under pressure and strong adherence to financial protocols.
- Strong communication & relationship-building with customers and team members
- Reliable leadership & workflow coordination during busy or high-pressure periods
- Executes upper-management directives accurately and consistently, ensuring store operations align with company standards and expectations.
Barista
Starbucks
09.2021 - 03.2024
- Followed standardized recipes and procedures to prepare high-quality beverages.
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Trained new baristas on operational procedures and beverage preparation techniques.
Education
Bachelor of Arts - Art Studies
Arizona State University
Online01-2027
Skills
- Cash handling
- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem Solving/Conflict Resolution
Timeline
Shift Supervisor
Starbucks
03.2024 - Current
Barista
Starbucks
09.2021 - 03.2024
Bachelor of Arts - Art Studies
Arizona State University