Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Morales

Princeton

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Fern In The Wild. Proven ability to engage guests and manage high-volume dining environments while maintaining accuracy in cash handling. Recognized for cultivating loyal customer relationships and delivering memorable dining experiences through effective teamwork and attention to detail.

Overview

5
5
years of professional experience

Work History

Server

Fern In The Wild
08.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cashier

Las Camillas Mexican Restaurant
02.2020 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Bartender

Mr. Piña’s Oyster Bar
12.2023 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Daniel’s Kitchen
05.2023 - 12.2023
  • Utilized POS system for order placement and bill management.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Babysitter

Self Employed Services
06.2021 - 07.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

Associate Of Applied Science - Biology

Collin County Community College
Wylie, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Server

Fern In The Wild
08.2024 - 04.2025

Bartender

Mr. Piña’s Oyster Bar
12.2023 - 08.2024

Server

Daniel’s Kitchen
05.2023 - 12.2023

Babysitter

Self Employed Services
06.2021 - 07.2022

Cashier

Las Camillas Mexican Restaurant
02.2020 - 11.2024

Associate Of Applied Science - Biology

Collin County Community College

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