Grace Morcos-Hill
Summary
Organized and detail-oriented professional with experience in operations, customer service, and project coordination. Passionate about expanding educational opportunities and supporting student success through strong communication, collaboration, and community engagement.
Overview
22
22
years of professional experience
Work History
Warehouse Operations Assistant
RGEAR
05.2004 - Current
- Coordinate inventory systems across multiple departments, ensuring accurate tracking and organization to support operational goals.
- Monitor equipment inventory and coordinate purchasing needs to maintain optimal stock levels.
- Collaborate with cross-functional teams to solve logistical challenges.
- Maintain detailed records of daily operations to support team activities.
- Prioritize competing deadlines to ensure timely project completion in a fast-paced environment.
Parts Manager
Westwood Appliance
08.2019 - 04.2024
- Coordinate customer scheduling, appointments, and service communications to enhance client experience.
- Balance changing priorities while coordinating technician schedules to ensure timely service delivery.
- Ensure accurate documentation and timely follow-up on customer requests.
- Organize customer records and appointment databases to streamline service processes.
- Build strong relationships through responsive and professional communication.
Education
Bachelor of Arts - Cinematic Arts Post-Production
California State University, Long Beach
Skills
- AVID Media Composer Certified
- Microsoft Office Suite
- Google Workspace
- Database and record management
- Scheduling and calendar coordination
- Customer relationship management experience
- Written communication
- Event logistics
- Organization and documentation
- Team collaboration
Publications
Starlets vs. the Studio System (pages 16–17): Issuu.com
Coming to a Theatre Near You (pages 6–7): 22WestMedia.com
There's No Crying in Baseball (pages 10–11): 22WestMedia.com
Writing for a university publication taught me how to communicate complex information in a way that was engaging and accessible. I think that's an important skill when communicating with students and families about college opportunities, scholarships, and resources.
Community Service
Volunteer, Neal Taylor Nature Center, 2022-Current
- Support educational programming focused on wildlife conservation and environmental preservation.
- Assist with community events designed to educate children and families.
- Promote environmental awareness through interactive educational experiences.
Timeline
Parts Manager
Westwood Appliance
08.2019 - 04.2024
Warehouse Operations Assistant
RGEAR
05.2004 - Current
Bachelor of Arts - Cinematic Arts Post-Production
California State University, Long Beach