Grace Morgan
Mohegan Lake,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
901 Wood Burning Kitchen
Mohegan Lake, New York
03.2023 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Assistant
Carlas Hair Salon
Mohegan Lake, New York
07.2020 - 06.2023
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Managed inventory of salon supplies and products, placing orders as necessary.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
Quick Service Food Server
Walt Disney World Resort
Orlando, FL
01.2022 - 06.2022
- Adhered to company policies and health regulations regarding food storage, preparation, and safety practices.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Received inventory of food and beverage products to stock in designated areas.
Education
Bachelor of Science - Business Administration/Marketing
Mercy College
Dobbs Ferry, NY12-2025
Associate of Applied Science - Fashion Merchandising
Westchester Community College
Valhalla, NY12-2023
Skills
- Microsoft Word and Excel
- Scheduling
- Calendar management
- Telephone skills
- Organization skills
- Inventory organizing
Certification
- New York State Cosmetology License.
- OSHA 30-Hour Certification.
Timeline
Server
901 Wood Burning Kitchen
03.2023 - Current
Quick Service Food Server
Walt Disney World Resort
01.2022 - 06.2022
Assistant
Carlas Hair Salon
07.2020 - 06.2023
- New York State Cosmetology License.
- OSHA 30-Hour Certification.
Bachelor of Science - Business Administration/Marketing
Mercy College
Associate of Applied Science - Fashion Merchandising
Westchester Community College
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