Summary
Overview
Work History
Education
Skills
Timeline
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GRACE MORLEY

Chicago,IL

Summary

Accomplished market leader focused on creating an environment of accountability and consistency to drive sales. Talents include building client relationships in order to surpass goals and see year over year growth, creating an environment of coaching and development, and using strategic thought to positively impact company success.

Overview

10
10
years of professional experience

Work History

Team Manager

Tiffany & Company
09.2023 - Current
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Responsible for maintaining client relationships resulting in Love and Engagement sales responsible for over $10 million of stores yearly sales.
  • Schedule regular employee led touch bases with reporting advisors to establish relationship of accountability and success.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

District Manager

Alex And Ani
03.2022 - 09.2023
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Increased markets delta by 18 points year over year with consistent coaching relationships.
  • Developed strong leadership relationships with reporting stores to create environment focused on accountability and growth.
  • Aligned with and embraced company initiatives to maintain cohesive company goal.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

General Manager

Alex and Ani
12.2019 - 03.2022
  • Simultaneously manage three teams in separate locations while maintaining individual development and store success
  • Created a connection focused environment with client interactions at the forefront of every sales strategy
  • Focus on behavior based management and striving for results through consistent team communication and accountability
  • Achieved and maintained over a 30% delta in each store over 2019 and 2020 numbers
  • Landed top ADS in 2020 in all three locations
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.

Store Manager

Alex and Ani
10.2018 - 12.2019
  • Leveraging strategic thought to establish behaviors in order to drive strong sales results
  • Embracing company expectation to ensure company direction is cohesive at the storelevel
  • Create an environment of accountability and respect in order to maintain a reliablemanagement team
  • Delivered a 6% leverage of traffic YTD
  • Balance successful operational procedures while maintaining strong floor presence
  • Develop and oversee the implementation of strategic initiatives designed to drive growth,profitability and customer satisfaction
  • Take all actions necessary to achieve sales objectives and define best corrective actions.

Key Holder

Alex and Ani
06.2017 - 10.2018
  • Built relationships with non-profit organizations, and planned in store events for fundraising
  • Updated visual displays to reflect reporting and maximize sales opportunities
  • Planned and executed visual merchandising for retail location
  • Maintained store expectation in floor leading and driving excellent sales results
  • Represented the brand in strong customer interactions.

Visual Merchandising Lead, Social Media Captain

Alex and Ani
04.2017 - 06.2017
  • Planned and executed visual merchandising for retail location
  • Kept social media pages updated and managed communication with clients throughsocial platforms
  • Kept departments engaging for guests by implementing regular assortment changes andmerchandising strategies with every seasonal opportunity
  • Merchandised based off of sales reporting to see positive influence to % of sales invarious categories.

Senior Bartender and Social Media Liaison

Alex and Ani
10.2014 - 05.2017
  • Responsible for daily and monthly goals in sales, DPT, and UPT
  • Strived to create successful client interactions and build client relationships
  • Daily development in sales behaviors in order to see positive increases in personalmetrics
  • Planned and executed social media posting to help build client relationships and drivetraffic into the store.

Education

High School Diploma -

John Hersey High School
Arlington Heights, IL
06.2014

Skills

Team Development

  • Prioritizing the "bench" and maintaining growth from within to optimize internal advancement
  • Create a consistent expectation of excellent results through accountability and coaching

District Growth Management

  • Increased profitability with market initiatives
  • Cohesive message to all teams to drive consistent results

Business and Sales Planning

  • Projecting and forecasting sales
  • Identify optimal sales approach to achieve and surpass goals

Client Connections

  • Build strong relationships with clients in order to grow and maintain interactions
  • Prioritize connection and client relationship building

Timeline

Team Manager

Tiffany & Company
09.2023 - Current

District Manager

Alex And Ani
03.2022 - 09.2023

General Manager

Alex and Ani
12.2019 - 03.2022

Store Manager

Alex and Ani
10.2018 - 12.2019

Key Holder

Alex and Ani
06.2017 - 10.2018

Visual Merchandising Lead, Social Media Captain

Alex and Ani
04.2017 - 06.2017

Senior Bartender and Social Media Liaison

Alex and Ani
10.2014 - 05.2017

High School Diploma -

John Hersey High School

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GRACE MORLEY