Summary
Overview
Work History
Education
Skills
Timeline
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Grace Moro

Maywood,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Clinical Secretary

Telecare Corporation
11.2023 - Current
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled client court appointments in respective calendars and followed up with conservator.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered phone calls and messages from conservators/ public guardians and attorneys.
  • Performed various administrative tasks by filing, copying and emailing documents.
  • Boosted efficiency in handling phone calls, transferring or directing callers appropriately based on their inquiries.
  • Contributed to a positive work environment, addressing staff concerns promptly and professionally.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.

Ward Clerk

Telecare Corporation
03.2020 - 11.2023
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
  • Organized paperwork for doctors, nurses, and patients.
  • Processed lab paperwork and requests according to physicians' orders.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
  • Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.

Mental Health Worker

Telecare Corporation
10.2014 - 03.2020
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Provided case management services to monitor client access to resources and services.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Implemented crisis intervention plans to support client safety.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Roosevelt High School
Los Angeles, CA
06.1995

Skills

  • Computer Proficiency
  • Provider Relations
  • Calendar and Appointment Management
  • Patient Data Abstracts
  • HIPAA Compliance
  • Documentation Review
  • Adaptable to change
  • Documentation and Recordkeeping
  • Problem-Solving

Timeline

Clinical Secretary

Telecare Corporation
11.2023 - Current

Ward Clerk

Telecare Corporation
03.2020 - 11.2023

Mental Health Worker

Telecare Corporation
10.2014 - 03.2020

High School Diploma -

Roosevelt High School

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Grace Moro