Grace Mucha
Crown Point,IN
Summary
Seasoned professional with 20+ years of documented cash handling experience and team building management. Skilled in talent acquisition and employee training while maintaining high standards in service operations and company regulations.
Overview
31
31
years of professional experience
Work History
Universal Banker
Peoples Bank
10.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed a variety of transactions, ensuring accuracy and compliance with bank policies.
- Assisted clients in selecting appropriate financial products to meet their individual needs.
- Educated customers on digital banking tools, enhancing their user experience and satisfaction.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Receiving Manager
Burlington
08.2022 - Current
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Directed workflows within receiving departments to ensure efficiency.
- Reduced labor hours through efficient storage space reorganization.
Customer Service Mgr/Cash Office
Burlington
09.2000 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction.
- Supervised customer service team, promoting teamwork and positive atmosphere.
- Ensured compliance through systematic audits of branch cash operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Executed daily deposit operations and facilitated change order requests.
- Achieved consistent accuracy in daily till balancing.
Fine Jewelry Manager
Burlington
09.1994 - 06.2000
- Provided regular training on enhancing performance and service skills.
- Coordinated daily tasks effectively.
- Performed inventory audits and balanced cash against sales receipts from the day.
- Managed transaction records to uphold operational standards.
Skills
- Employee scheduling management
- Structured workflow management
- Effective problem resolution
- Proficient in managing multiple tasks
- Skilled in cash reconciliation
- Timely transaction execution
- Branch operations
- Cash management
- Service-oriented approach
- Building customer relationships
- Transaction processing skills
Timeline
Universal Banker
Peoples Bank
10.2025 - Current
Receiving Manager
Burlington
08.2022 - Current
Customer Service Mgr/Cash Office
Burlington
09.2000 - 07.2022
Fine Jewelry Manager
Burlington
09.1994 - 06.2000