Grace Muscarella
Tonawanda,NY
Summary
Proven in enhancing tenant relations and sales figures, I excelled at Sinatra & Co. by leveraging my sales and marketing aptitude alongside exceptional relationship-building skills. Achieved a notable increase in successful lease signings and tenant satisfaction, demonstrating a strong commitment to customer service and application processing efficiency.
Overview
9
9
years of professional experience
Work History
Leasing Professional
Sinatra & Co.
Buffalo, NY
10.2023 - 07.2024
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized and conducted weekly apartment tours for prospective tenants.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Ensured all rent payments were received on time by following up with delinquent renters when necessary.
Bartender/Restaurant Server
Burning Buffalo
Buffalo, NY
07.2022 - 10.2023
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Salesperson
Delta Sonic Car Wash Systems
Buffalo, NY
05.2018 - 05.2022
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
Team Member
Tim Hortons
Buffalo, NY
07.2015 - 09.2018
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Addressed customer needs, responding to specific requests.
Education
Bachelor of Science - Criminology And Criminal Justice
Niagara University
Niagara Falls, NY05-2021
Skills
- Fair housing policies
- Sales and marketing aptitude
- Application processing
- Unit maintenance
- Relationship building
- Customer service
Timeline
Leasing Professional
Sinatra & Co.
10.2023 - 07.2024
Bartender/Restaurant Server
Burning Buffalo
07.2022 - 10.2023
Salesperson
Delta Sonic Car Wash Systems
05.2018 - 05.2022
Team Member
Tim Hortons
07.2015 - 09.2018
Bachelor of Science - Criminology And Criminal Justice
Niagara University
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