Grace Musselman
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals
Overview
5
5
years of professional experience
Work History
Support Coordinator
DA Blodgett St John's
12.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Warranty Administrator
Veurink's RV Center
08.2024 - 12.2024
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Student Teacher / Track and Field Coach
Pinewood Middle School
07.2024 - 06.2024
- Analyzed students data and compare their growth and progress to previous data
- Collaborated with other teachers, parents, and administrators to improve students outcome
- Attended regular meetings with the district to discuss different technology strategies to incorporate within the classrooms
Nanny
The Courbier Family
06.2023 - 06.2024
- Plan and supervise children's daily activities, including meals, rest periods, and naps
- Take children to and from school and appointments
- Responsible for maintaining a safe and healthy environment for the children
- Keep records of daily activities and health information for each child
ABA Therapists
Center for Autism and Other Related Disorders
08.2021 - 08.2022
- Creating a safe environment, create a safe space for learning and development
- Developing individualized treatment plans, customize treatments for each patient
- Teaching skills, teach patients academic learning strategies and life skills
- Observing and analyzing behavior, observe, identify, and analyze patient behaviors
- Providing feedback, provide feedback to patients and their families
- Documenting progress, document and review progress through charting and communication
Shelter Manager
New Hope Center
03.2020 - 08.2021
- Supervising staff: Training and supervising staff, including House Managers and Resident Assistants
- Managing clients: Coordinating and supervising client caseloads and daily needs
- Maintaining records: Managing client records, files, and reports
- Ensuring compliance: Ensuring the shelter adheres to agency rules and regulations
Education
Bachelor's - Secondary Education
Ferris State University
Big Rapids, MI05.2024
Skills
- Schedule Management
- Data entry
- Documentation and recordkeeping
- Appointment scheduling
- Project management
Timeline
Support Coordinator
DA Blodgett St John's
12.2024 - Current
Warranty Administrator
Veurink's RV Center
08.2024 - 12.2024
Student Teacher / Track and Field Coach
Pinewood Middle School
07.2024 - 06.2024
Nanny
The Courbier Family
06.2023 - 06.2024
ABA Therapists
Center for Autism and Other Related Disorders
08.2021 - 08.2022
Shelter Manager
New Hope Center
03.2020 - 08.2021
Bachelor's - Secondary Education
Ferris State University
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