Grace Mwamadi Banda
Grove City,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduler, Front Desk Clerk
Quality One Care Home Health Inc.
09.2021 - 11.2023
- Proving Training to Nurses and staff KanTime System.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Scheduling meetings , Help HR with Interviews.
- Served as an IT support staff and Also Nursing departments Updating patients records,Correcting nurses notes, Faxing Physician orders and any other duties assigned.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
Manager
Chick Fil A
06.2019 - 11.2021
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization and providing Training.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cash Handling, Serving Guest,Hospitality.
Systems Analyst
Department Of Housing & Urban Development ,Malawi
08.2014 - 12.2015
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Diagnosed, troubleshot and resolved network and system problems.
Accounts Assistant
Ministry Of Justice,Malawi
09.2013 - 08.2014
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Contributed to budget planning processes by providing detailed expense analysis and forecasting information.
Accounts Assistant
Office Of The Vice President,Malawi
02.2007 - 09.2013
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, employee reimbursements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Input financial data and produced reports using IFMIS software.
- Inspected account books and recorded transactions.
- Coordinated with external auditors to resolve discrepancies.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Bachelor of Science - Management Information Systems
Malawi Polytechnic
Blantyre,Malawi2012
No Degree - Computer Science
National College of Information & Technology
Lilogwe,Malawi2008
High School Diploma -
Army Secondary School
Blantyre,Malawi2005
Skills
- Critical Thinking
- Attention to Detail
- Computer Skills
- Payroll Processing
- Timesheet Management
- Problem-Solving
- Strong Work Ethic
- Medical Terminology
- Customer Service
- Effective Multitasking
- Data Entry
- Scheduling
- Support Services
- Software Proficiency
- Continuous Learning
- Time Management
- Conflict Resolution
- Administrative Support
- Database Management
- Supply Restocking
- Accounting Familiarity
- Excel Spreadsheets
- Documentation and Recordkeeping
- Professional and Mature
Accomplishments
- Received a job promotion within 3 months of hire date due to outstanding performance.
- Completed my Training program namely: Certified Nursing Assistant , Certified Medication Technician and First Aid/ CPR here in the united states of america.
Certification
- Certified Medication Technician (CMT)
- Adult and Child First Aid/CPR/AED
- Certified Nurse Assistant (CNA)
Timeline
Scheduler, Front Desk Clerk
Quality One Care Home Health Inc.
09.2021 - 11.2023
Manager
Chick Fil A
06.2019 - 11.2021
Systems Analyst
Department Of Housing & Urban Development ,Malawi
08.2014 - 12.2015
Accounts Assistant
Ministry Of Justice,Malawi
09.2013 - 08.2014
Accounts Assistant
Office Of The Vice President,Malawi
02.2007 - 09.2013
Bachelor of Science - Management Information Systems
Malawi Polytechnic
No Degree - Computer Science
National College of Information & Technology
High School Diploma -
Army Secondary School
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