GRACE NEFF
Keene
Summary
Friendly and experienced customer service professional with strong skills in managing teams, helping customers, and keeping things organized. Skilled in Microsoft 365 and Google Workspace, with a talent for working well with others and solving problems quickly. Known for clear communication, a good sense of humor, and the ability to connect with people, making work enjoyable and productive for everyone.
Overview
4
4
years of professional experience
Work History
Tour Guide
Keene State College
09.2024 - Current
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Utilized strong public speaking skills while delivering presentations during tours, engaging audiences, and effectively conveying essential information about the institution.
- Showcased essential facilities like libraries, dorms, dining areas, and recreation centers effectively during tours for a comprehensive understanding of campus life for prospective students.
- Led large groups of prospective students and parents around campus efficiently, demonstrating strong time management skills.
- Adapted tour routes according to changing campus conditions, ensuring optimal flow and presentation of key information.
- Enhanced campus tour experiences by incorporating engaging storytelling and memorable anecdotes about the university's history.
- Collaborated with other tour guides to provide a comprehensive and enjoyable experience.
- Facilitated connections between new students and current campus community members through mentorship programs and networking events.
Orientation Leader
Keene State College
12.2023 - Current
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Managed time effectively to balance responsibilities as an Orientation Leader with personal academic commitments.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Collaborated with fellow Orientation Leaders for seamless event planning and execution.
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
- Developed strong connections with students through active listening and empathetic communication skills.
- Assisted new students with course registration and academic advising, streamlining their transition to college life.
Merchandise Associate
HomeGoods
10.2023 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Transported merchandise to the sales floor and restocked shelves, racks, and bins.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Market Basket
06.2022 - Current
- I work mainly on the floor and at the registers
- I am partially in charge of our front end, the part of the store with all of the registers
- I would have to make certain announcements on the intercom for either price checks, to page people to the front end, and to call any of the department managers
- I help the cashiers with problems at the registers like price tag problems, issues with finding an item in our system, or getting change for a big bill
- I am in charge of kids that are younger than me and who are older than me
- I am in charge of giving them tasks to do and make sure they are doing what they are supposed to be doing
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier
Market Basket
07.2020 - Current
- I worked mainly on the floor and at the express checkout
- I would help the customers check out when they were all done with their shopping
- I would have to memorize codes for the produce to process them through
- I did what I was told by the assistant managers and made sure that I did it to the best of my ability
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Elementary Education
Keene State College
Keene, NH05-2027
Bachelor of Arts - Studio Arts
Keene State College
Keene, NH05-2027
High School -
Bow High School
Bow, NH01.2023
Skills
- Cashiering
- Management
- Customer Service
- Time Management
- Leadership
- Microsoft 365 - proficient
- Google work space - proficient
- Basic Math
- Strong communication skills
- People skills
- Public Speaking
- Humor and Wit
Accomplishments
- I was in National Honor Society at my high school
- I am a New Hampshire State Scholar
- I was awarded the Falcon Award for most outstanding in my Outdoor Track season senior year of high school.
- I was elected as team captain for multiple seasons of sports at my high school.
Timeline
Tour Guide
Keene State College
09.2024 - Current
Orientation Leader
Keene State College
12.2023 - Current
Merchandise Associate
HomeGoods
10.2023 - Current
Assistant Manager
Market Basket
06.2022 - Current
Cashier
Market Basket
07.2020 - Current
High School -
Bow High School
Bachelor of Science - Elementary Education
Keene State College
Bachelor of Arts - Studio Arts
Keene State College
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