GRACE NELSON
Hillsboro,OR
Summary
Experienced candidate well-versed in the hospitality industry with an extensive background in customer service and sales. Adds value to the workplace and teams I am apart of with my problem solving, quick thinking and experience working with the public.
Overview
7
7
years of professional experience
Work History
Dining Room Server
Ruth's Chris Steak House
04.2024 - Current
- Gain extensive knowledge about our dishes, wines, and cocktails and recommend the best choices to guests.
- Maximize upselling opportunities by promoting daily specials or premium menu items.
- Operate the point of sales system while placing orders and taking payments.
- Maintain an organized, clean, and sanitary work environment.
- Enhance customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
Dining Room Server
Jake's Famous Crawfish
01.2020 - 07.2024
- Welcomed guests, anticipate their needs, and create an enjoyable dining experience.
- Responded promptly to customer requests and inquiries while giving recommendations and upselling.
- Operated point-of-sale system accurately while processing payments.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Administrative Assistant/Lead Host
Del Frisco's Grille
01.2019 - 12.2019
- Answer phone calls, direct inquiries to appropriate team member, and respond to customer requests in a timely manner.
- Provide administrative support to management staff, including purchasing supplies, taking inventory, and scheduling parties.
- Greet guests and show them to their table.
- Build relationships with local hotels with incentive programs to generate business.
Men's Shoes Sales Associate
Nordstrom
05.2018 - 03.2019
- Maintain accurate records of daily sales transactions, inventory levels, and stock replenishment needs.
- Demonstrate customer service and assist guests in their shopping needs.
- Operate point of sales system to handle purchases, returns and exchanges.
Education
Associate of Arts -
Clark College
Vancouver, WA12-2025
Associate in Science (A.S.) - Music Production
The Los Angeles Film School
Los Angeles, CA08.2018
High School Diploma -
La Center High School
La Center, WA06.2016
Skills
- Creative and Adaptable
- Excellent Customer Service
- Sales Expertise
- Online Systems
- Sales Training
- Problem Solver
- Guest Relations
- Attention to Detail
- Fine Dining Experience
- Computer Skills
- Office Administration
Timeline
Dining Room Server
Ruth's Chris Steak House
04.2024 - Current
Dining Room Server
Jake's Famous Crawfish
01.2020 - 07.2024
Administrative Assistant/Lead Host
Del Frisco's Grille
01.2019 - 12.2019
Men's Shoes Sales Associate
Nordstrom
05.2018 - 03.2019
Associate in Science (A.S.) - Music Production
The Los Angeles Film School
High School Diploma -
La Center High School
Associate of Arts -
Clark College