Grace Nesbitt
Kirkland,WA
Summary
Versatile and detail-oriented professional with extensive experience in customer service, team leadership, and operational management, with expertise in animal care and handling. Proven ability to manage high-pressure tasks, maintain organized environments, and deliver exceptional service. Seeking opportunities in dynamic industries where communication, leadership, and organizational skills can drive results and contribute to team success.
Overview
5
5
years of professional experience
Work History
Broker Services
Windermere Real Estate
Bellevue, WA
10.2023 - Current
- Provide administrative and technical support to brokers, ensuring smooth operations and seamless transactions.
- Manage office supplies, set up equipment, and provide troubleshooting for printers and other technical issues.
- Assist with the preparation and uploading of listings, attaching required documents, and managing photo galleries.
- Process contracts, generate commission disbursements, and facilitate the completion of transactions.
Coordinate marketing efforts by creating digital ads, designing mailers, and developing promotional materials tailored to broker needs. - Utilize tools like Canva to develop custom marketing templates for flyers, postcards, and online campaigns, ensuring brand consistency.
- Create and update social media posts and email campaigns for brokers, increasing visibility and engagement across multiple platforms.
Design promotional brochures, flyers, and mailers for open houses and broker events, driving client interest. - Manage label creation for mailers and assist brokers with organizing client outreach initiatives.
Support personalized marketing by crafting Home Update Reports, neighborhood news, and customized listing presentations. - Assist with domain purchases and setting up brokers' personal websites, ensuring professional online branding and presence.
- Track and analyze marketing performance, including online listing views and engagement statistics, to optimize campaign strategies.
Shift Lead / Operations Coordinator /Dog Groomer
Paradise Pet Lodge
Woodinville, WA
11.2021 - 08.2023
- Oversee daily facility operations, ensuring a smooth workflow and efficient team collaboration.
- Monitor and maintain records for animal care, including feeding schedules, medication administration, and behavior tracking.
- Provide guidance and training to staff on operational procedures, ensuring a high standard of care and service.
- Manage facility cleanliness and oversee maintenance of equipment, ensuring a safe and organized work environment for both staff and animals.
- Collaborate with team members to support the physical and emotional well-being of animals under care, particularly managing those with special medical needs.
- Deliver exceptional customer service by managing client inquiries, scheduling, and processing transactions.
- Perform grooming services, such as bathing, drying, and nail trimming, ensuring the comfort and safety of animals.
- Assist with animal care, including feeding, administering medications, and ensuring general well-being.
- Process client payments, maintain accurate records, and manage front desk operations.
- Maintain cleanliness of grooming areas, and ensure all tools and supplies are properly sanitized and organized.
Customer Service Representative / Dog Care Attenda
Jax Dog Drop
Bellevue, WA
08.2021 - 10.2021
- Assisted with daily administrative tasks, including managing client reservations and handling transactions.
- Provided excellent customer service through phone and in-person interactions, assisting clients with inquiries and services.
- Supervised dogs during playtime, ensuring safe interactions and maintaining cleanliness in the play areas.
- Managed intake and outtake of dogs, ensuring accurate record-keeping and communication with clients regarding their pets' needs.
- Handled cleaning tasks, including mopping, vacuuming, and ensuring the facility remained organized and sanitary
Housekeeping Coordinator / Front Desk Receptionist
Rainbow Ranch Petting Zoo
Big Sky, MT
05.2020 - 12.2020
- Managed cleaning schedules to maintain high standards of sanitation and guest satisfaction.
- Handled inventory and supply management, ensuring that materials were stocked and available.
- Implemented efficient cleaning techniques to enhance productivity and maintain the facility's cleanliness.
- Coordinated with other departments to address special guest requests and maintain smooth operations.
- Delivered top-tier customer service by managing guest inquiries, coordinating schedules, and handling reservations.
- Collaborated with the housekeeping and maintenance teams to ensure guest rooms were prepared, and issues were resolved promptly.
- Handled phone communications, emails, and in-person inquiries, ensuring excellent service and client satisfaction.
- Managed check-ins and check-outs, ensuring accurate record-keeping and payment processing.
Operations and Animal Care Assistant
Wagly Pet Campus
Bellevue, WA
01.2020 - 05.2020
- Provided daily care for animals, including feeding, administering medications, and monitoring health.
- Maintained a clean and sanitary environment, ensuring all areas were properly sanitized and organized.
- Handled inventory management, ensuring necessary supplies were stocked and available.
- Assisted with administrative duties, such as record-keeping and client communication.
Education
High School Diploma -
Bellevue High School
Bellevue, WA06-2019
Some College (No Degree) -
Bellevue College
Bellevue, WASkills
Customer Service Excellence,
Time Management & Organization,
Leadership & Team Coordination,
Communication & Problem-solving,
Administrative Support & Data Entry,
Animal Care & Health Monitoring,
Inventory & Supply Management,
Attention to Detail & Task Prioritization
Timeline
Broker Services
Windermere Real Estate
10.2023 - Current
Shift Lead / Operations Coordinator /Dog Groomer
Paradise Pet Lodge
11.2021 - 08.2023
Customer Service Representative / Dog Care Attenda
Jax Dog Drop
08.2021 - 10.2021
Housekeeping Coordinator / Front Desk Receptionist
Rainbow Ranch Petting Zoo
05.2020 - 12.2020
Operations and Animal Care Assistant
Wagly Pet Campus
01.2020 - 05.2020
High School Diploma -
Bellevue High School
Some College (No Degree) -
Bellevue College
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