Grace Nichols
San Antonio
Summary
Offering excellent communication skills and friendly demeanor, with readiness to learn and adapt in hospitality environment. Delivers personalized assistance and efficient service, quickly grasping new tasks and responsibilities. Ready to use and develop customer service and problem-solving skills with new opportunities.
Overview
4
4
years of professional experience
Work History
Bell Attendant
JW Marriott San Antonio Hill Country Resort & Spa
05.2024 - Current
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Stored luggage for guests, retrieving baggage and items when notified.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Restaurant Hostess
Chuy's Tex-Mex Restaurant
04.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Manager
Frozen Yogurt
01.2021 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - Communications
Texas A&M University
College Station, TX05-2027
Bachelor of Arts - Communications
Blinn College
Brenham, TX05-2025
Skills
- Ability to follow directions
- Team player attitude
- Reliability and punctuality
- Strong interpersonal skills
- Organized
- Strategic planning
Timeline
Bell Attendant
JW Marriott San Antonio Hill Country Resort & Spa
05.2024 - Current
Restaurant Hostess
Chuy's Tex-Mex Restaurant
04.2023 - 08.2023
Manager
Frozen Yogurt
01.2021 - 05.2023
Bachelor of Arts - Communications
Texas A&M University
Bachelor of Arts - Communications
Blinn College
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