Summary
Overview
Work History
Education
Skills
Timeline
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Grace Nielsen

Noblesville,IN

Summary

Bakery Supervisor that is equipped to lead bakery operations with strong expertise in production management, quality control, and inventory management. Effective team collaborator focused on achieving high standards and delivering consistent results. Adaptive to changing needs with excellent communication and problem-solving skills, ensuring smooth and efficient workflow. Highly skilled in training staff, maintaining hygiene standards, and optimizing production processes.

Overview

7
7
years of professional experience

Work History

Bakery Supervisor

Costco Wholesale Corp
09.2024 - Current
  • Increased member satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted members, answered questions and provided great member service experiences.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Continuously monitored sales trends within the bakery and adjusted product offerings accordingly.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed member complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Front End Supervisor

Costco Wholesale Corp
09.2023 - 03.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
  • Responded to member concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Fostered strong communication between the front-end and other departments, improving overall store operations.
  • Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cake Decorator

Costco Wholesale Corp
04.2021 - 09.2023
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted members with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Provided input during team meetings on ways to improve the bakery's overall performance, contributing to a collaborative work atmosphere.

Cake Decorator

Broulim's Supermarket
04.2020 - 03.2021
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Managed material inventory and ordered new materials when needed.
  • Precisely arranged display cases throughout workday to highlight finished products.

Cashier

Kroger
05.2018 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enhanced shopping experience, provided product information and location assistance.

Education

No Degree - Zoology

Brigham Young University Idaho
Rexburg, ID

High School Diploma -

Noblesville High School
Noblesville, IN
06-2019

Skills

  • Proficient in cake decorating
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Team Leadership
  • Quality Control
  • Adaptability
  • Efficient product merchandising

Timeline

Bakery Supervisor

Costco Wholesale Corp
09.2024 - Current

Front End Supervisor

Costco Wholesale Corp
09.2023 - 03.2024

Cake Decorator

Costco Wholesale Corp
04.2021 - 09.2023

Cake Decorator

Broulim's Supermarket
04.2020 - 03.2021

Cashier

Kroger
05.2018 - 10.2018

No Degree - Zoology

Brigham Young University Idaho

High School Diploma -

Noblesville High School

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Grace Nielsen