Grace Noah
Daytona Beach,FL
Summary
Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
6
6
years of professional experience
Work History
Director of Food and Nutrition Services
Aston Health
02.2020 - Current
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Catering Manager
Metz Culinary Management
08.2019 - 02.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Hired and trained both permanent and temporary staff members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
Assistant Retail Manager 2
Sodexo Healthcare
10.2017 - 04.2019
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Created employee work schedules for optimum coverage and labor cost control.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Generated promotional plans designed to boost store traffic and revenue.
- Audited store operations and records under management direction and resolved discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree - Certified Dietary Manager's Program
Philadelphia Community College
Philadelphia, PA07.2009
No Degree - Culinary Arts
Philabundance Culinary Arts Program Philadelphia
Philadelphia, PA03.2008
High School Diploma -
Winneba Senior High School
Accra Ghana .West Africa06.2003
Skills
- Control Inventory Costs
- Food Safety and Quality
- Delegating Assignments and Tasks
- Portion Standards
- Labor and Overhead Cost Estimation
- Task Prioritization
- Teamwork and Collaboration
- Maintain Food Safety
- Menu Pricing and Writing
- Inventory Management Software
Timeline
Director of Food and Nutrition Services
Aston Health
02.2020 - Current
Catering Manager
Metz Culinary Management
08.2019 - 02.2020
Assistant Retail Manager 2
Sodexo Healthcare
10.2017 - 04.2019
No Degree - Certified Dietary Manager's Program
Philadelphia Community College
No Degree - Culinary Arts
Philabundance Culinary Arts Program Philadelphia
High School Diploma -
Winneba Senior High School
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