Grace O'Brien
Grand Prairie,TX
Summary
Highly motivated Office Associate with 20-plus years of office experience. Detail-oriented worker with proven resourcefulness and reliability. Excellent communication skills with a proven history of effectively collaborating across all organizational levels.
Overview
10
10
years of professional experience
Work History
Service Department Receptionist
Hooks Lincoln Dealership
11.2022 - 09.2023
- Resolved customer complaints in a professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Greeted customers entering the store responded promptly to customer needs and offered assistance.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Engaged with customers to build business relationships.
Accounting Assistant / Title Clerk /Receptionist Assistant
Hooks Lincoln
05.2022 - 11.2022
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into a database.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted the state in which the client was to be registered in the Motor Vehicle Department to determine the status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Prepared tax and title documents to submit legal transfer work to the DMV.
- Calculated and remitted state sales tax, service, and other charges.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified 25 titles weekly.
- Runner to tax offices, auctions, banks, and post offices.
Title Clerk
Matador Powersports, LLC.
10.2021 - 03.2022
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into a database.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to the DMV.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments, and issued receipts.
- Examined and verified 50 titles weekly.
Accounting Assistant / Title Clerk
D&M Leasing
11.2013 - 08.2021
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Entered the title and vehicle information into a database.
- Prepared tax and title documents to submit legal transfer work to the DMV.
- Calculated and remitted state sales tax, service, and other charges.
- Collected taxes and fees, submitted payments, and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified up to 300 titles weekly
- Organized and prepared tax and title documents to transfer ownership of property
- Received and processed paperwork for titles, new license plates, and renewals
- Performed data entry and other administrative tasks to keep records and files organized and accurate
- Answering incoming calls from lenders and dealers.
- Worked remotely during and after the pandemic
- Receptionist on Saturdays for the Fort Worth location
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.1985
Skills
- Excellent attention to detail
- Highly motivated
- Time Management
- Verbal and Written Communication
- Multitasking and Organization
- Workflow Management
- Reliable and Responsible
- Honest and Trustworthy
- MS Office
- Customer Interaction
- Telephone Skills
- Clerical Support
- Administrative Duties
- PC Proficiency
- Appointment Booking
- Organization Skills
- Administrative Support
- Document Scanning
- Data Entry and 10-Key
Timeline
Service Department Receptionist
Hooks Lincoln Dealership
11.2022 - 09.2023
Accounting Assistant / Title Clerk /Receptionist Assistant
Hooks Lincoln
05.2022 - 11.2022
Title Clerk
Matador Powersports, LLC.
10.2021 - 03.2022
Accounting Assistant / Title Clerk
D&M Leasing
11.2013 - 08.2021
High School Diploma -
South Grand Prairie High School
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