Grace Ogilvie
Salt Lake City,UT
Summary
Highly motivated and proactive professional with a proven track record of seizing opportunities and driving impactful results. With multiple years of hands-on experience, I thrive in fast-paced, dynamic environments where initiative and innovation are valued. My proactive approach, coupled with strong problem-solving skills, enables me to navigate challenges effectively and deliver tangible outcomes. Eager to bring my energy, enthusiasm, and go-getter attitude to a dedicated team.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
PrimeSource Building Products Inc.
12.2023 - Current
- Document processing for all outbound LTL and Parcel shipments
- Responsible for ensuring all shipments have proper POD documents per customer and company requirements and confirming deliveries
- Schedules work for special and periodic inventories.
- Responsible for assisting in periodic cycle counting of inventory.
- Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
- Maintains calendar schedule for all inbound freight
- Supporting role to work with dedicated carriers for efficient and safe routing of delivery trucks.
- Responsible for coordinating will call orders in safe and service friendly manner.
- Responsible for the maintaining and caring for company owned or leased equipment, ensuring all
- PIV equipment inspections are completed and records retained.
- Uploading all required documentation onto secured network
- Receives stock into warehouse. Notifies purchasing agent of any discrepancies between shipment(s) and purchase order.
- Responsible for printing daily production work along with corresponding shipping documents.
- Assist with monthly warehouse safety inspections
- Performs miscellaneous duties as requested.
Event Sales Coordinator
Service System Associates At Utah's Hogle Zoo
11.2022 - 12.2023
- Helped customers navigate offerings with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction by building strong relationships, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed business visits and follow-ups with leads to secure new revenue.
- Engaged existing and potential customers by phone, email and text message to generate leads and close sales.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts for clients.
- Connected customers with services based on individual needs and vendor capabilities.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Assisted management in creating new policies and event offerings.
Retail Operations Supervisor
Service System Associates At Utah's Hogle Zoo
02.2021 - 11.2022
- Communicated effectively with staff and guests alike to promote adherence to policies and standard operating procedures.
- Trained, managed and scheduled staff, distributing hours and assignments to leverage strengths of individual team members.
- Used feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and procedure.
- Conducted Supervisor level transactions.
- Coordinated merchandising displays, signage and sales strategy.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Entered and priced inventory to assist with efficient restocking.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Built a successful retail team by promoting a culture of collaboration and using a daily plan centered on common group goals.
- Assisted Senior Management with end of month reporting and analysis.
- Recruited, hired and trained associates to develop into productive team members.
- Completed daily paperwork and computer entry of sales data as established by management.
Retail Sales Team Lead
Service System Associates At Utah's Hogle Zoo
03.2020 - 02.2021
- Oversaw employee performance, corrected problems, and ensured productivity targets were reached.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate and maintain inventory and place special orders for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Service System Associates At Utah's Hogle Zoo
06.2019 - 03.2020
Education
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT12.2023
Skills
- Multitasking and Time Management
- Customer Rapport
- Verbal and Written Communication
- Coaching and Mentoring
- Document and File Management
- Conflict Response and Resolution
- Administrative Leadership
- Project Management
- Problem-Solving
- Adaptability
Timeline
Operations Coordinator
PrimeSource Building Products Inc.
12.2023 - Current
Event Sales Coordinator
Service System Associates At Utah's Hogle Zoo
11.2022 - 12.2023
Retail Operations Supervisor
Service System Associates At Utah's Hogle Zoo
02.2021 - 11.2022
Retail Sales Team Lead
Service System Associates At Utah's Hogle Zoo
03.2020 - 02.2021
Sales Associate
Service System Associates At Utah's Hogle Zoo
06.2019 - 03.2020
Associate of Science - General Studies
Salt Lake Community College
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