Grace Ogunti
Administrative Assistant
Minneapolis,MN
I dwell in possibility.
Emily Dickinson
Summary
Dependable patient administration specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, time management, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Patient Administration Specialist
Army Reserve
Rochester, MN
08.2020 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Examine, verify and update patient medical records into electronic health records.
Administrative Assistant
Mayo Clinic
Rochester, MN
07.2022 - 12.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report patients' tumor progress data.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with Doctors, contractors, and clinic personnel to receive orders, direct activities, and communicate instructions.
- Liaised between providers, patients and insurance companies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Associate
AT&T
Saint Paul, MN
01.2018 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Associate of Applied Science - Health Administration
05.2017 - 05.2019
High School Diploma -
09.2014 - 06.2017
Skills
Medical terminology
Microsoft Excel
Interpersonal communication
Records review
First Aid/CPR
Teamwork and Collaboration
Critical Thinking
Appointment Scheduling
Insurance verifying
Document filing
HIPAA certified
US Family And Medical Leave Act
Certification
[AIT] Healthcare Administration Training - July 2021-Sept 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cyber security and awareness
09-2022
Equal opportunity leaders course
09-2022
Administrative Assistant - Mayo Clinic
07.2022 - 12.2022
Red Cross - Basic life support
06-2022
[AIT] Healthcare Administration Training - July 2021-Sept 2021
07-2021
Patient Administration Specialist - Army Reserve
08.2020 - Current
Customer Service Associate - AT&T
01.2018 - 01.2019
Normandale Community College - Associate of Applied Science, Health Administration
05.2017 - 05.2019
Park Center Ib World School - High School Diploma,
09.2014 - 06.2017