Grace Oles

• Achieved sales targets and KPI's through effective planning, prospecting, and presenting product offerings to cannabis partners.
• Managed over 10 accounts (20+ dispensaries) within the Northeast Ohio territory.
• Traveled across the state of Ohio to continue PED's and building relationships with dispensary staff and patients, while also traveling to target accounts and developing new sales relationships.
• Collaborated with marketing team for targeted promotional campaigns resulting in higher brand awareness and sales growth.
• Assisted in Field Marketing development of Timeless.
• Social Media and content management.
• Took part in industry event planning, patient drives, PED's, Timeless Takeovers, and Cannabis Expos.
• Developed sales strategies tailored to individual partner needs, increasing customer satisfaction and loyalty.
• Ensured that partners have access to all marketing tools, brand knowledge, new product drops, incentives and events.
• Expanded market share by identifying new business opportunities and establishing partnerships with key industry players.
• Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and maintaining open communications.
• Participated in industry trade shows and conferences to network with potential partners, gather market intelligence, and showcase products.
• Coordinated closely with Production team to ensure timely delivery of products.
• Monitor online menus to ensure correct representation of the brand, discount accuracy, and product movement.

• Enhanced brand recognition by executing promotional events and engaging patients with product demonstrations.
• Boosted sales through effective collaboration with dispensary staff to promote products in high-traffic areas.
• Generated leads for future business opportunities by collecting potential partners' contact information during promotional events.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Educated consumers about product benefits, leading to increased interest and sales conversions.
• Drove patient engagement by creating interactive activities that showcased the unique features of promoted products.
• Increased social media presence by generating content during marketing events and sharing it on multiple platforms.
• Drove across the state of Ohio to set up PED's and Timeless Takeovers for dispensary partners.
• Worked a multitude of expos, industry events, patient drives and more.
• Event planning
• Engaged, educated, and befriended patients and staff to deliver amazing shopping experience.
• Showed understanding of consumer's personal style and preferences when offering product advice.

Patient care

• Assist patients with locating and securing desired items and recommending product based on their needs.
• Identify needs of patients promptly and efficiently.
• Provide consultations.
• Ensure strict and thorough check-in process.
• Help patients sign up for their medical card and assist in renewals.
• Teach new patients about the Ohio program.
• Maximize patient satisfaction by empowering staff to handle patients' issues on the spot.
• Ensure all online orders are labeled and filled correctly.
• Handle patient questions and concerns on the phone.

Sales/Policy/Staff

• Enforce SOP's, answer coworkers' questions and train new personnel.
• Help supervise staff to develop and maintain dispensary revenue, team customer service skills and immense product knowledge.
• Accomplish sales goals by engaging patients, providing knowledge and promoting special items.
• Maintain visually appealing and effective displays for entire store to drive sustained revenue and move target products.
• Redirect workers and resources to accomplish unexpected work tasks and to accommodate daily workload fluctuations. For example, Black Out Holidays.
• Contribute to team messages, reminders, and ensured documents reach the appropriate staff.
• Identify potential problems and patient care/sale trends.
• Confidently engages in opening and closing the store, counting down registers, making large money drops and deposits.

Inventory/Product knowledge

• Create and update documents and spreadsheets detailing latest information regarding deliveries, dispensary inventory, and PMP.
• Monitor all Inventory Manager and GM processes to understand product procedures.
• Organize store by returning product to proper areas including vault, day-stock, and backstock- restocking as needed.
• Uses OAARS, iheartJane and Dutchie POS systems to complete patient purchases, confirm legal information, process payments and issue labels and receipts.
• Mentor under Inventory manager to build and edit product/categories in backend of Dutchie.
• Receive deliveries and manifests compliantly, barcode appropriate product, maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock/vault room.
• Monitor inventories on computer to generate accurate reports. For example, PMP.
• Conduct weekly and quarterly full inventory stock counts to ensure zero discrepancies.
• Record, document and solve any product or money discrepancies.
• Partook in moving Zenleaf dispensary and ALL inventory to a brand new location in 2022.
• When needed, performs correct weekly product destruction procedures.

• Demonstrated HVAC safety procedures.
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Trained new employees regarding warehouse procedures and standards.
• Notified team leader of product discrepancies and equipment malfunctions.
• Verified labels for appropriate order numbers and item specifications.
• Operated hand trucks, pallet jacks and forklifts to move materials.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Protected company inventory by maintaining and organizing storage areas.
• Braced, padded and supported items in packages to prevent shifting and damages.
• Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Resolved conveyor system issues by clearing jams and blockages.
• Demonstrated OSHA safety standards to communicate potential hazards and issues

• Pulled merchandise to fulfill orders to specification.
• Assembled customer orders from stock and placed orders on pallets for shipping department.
• Reported damaged products or safety hazards to immediate supervisor.
• Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
• Conducted inventory transactions using scanner gun.
• Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
• Prepared inventory for shipment by attaching tags and labels.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Labeled boxes and placed in outbound collection areas.
• Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
• Moved items between machines, conveyors and transport equipment to meet production needs.
• Packaged fragile items with protective padding to prevent damages during shipments.
• Tracked merchandise movements using RF scanners.
• Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
• Troubleshot equipment problems to repair or report diagnostics.
• Sorted and packaged products to prepare for processing or shipment.