Grace Olivo
Ocala
Summary
Partner forward people leader who’s passion for development and connection guide her decisions. Excited to take on an opportunity to continue to focus on partner sentiment and customer experience as I aspire to become a Store Manager at Starbucks.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Starbucks
05.2025 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Acted as in-store coffeehouse leader and maintained strong presence on floor to build relationships with customers, and support and develop team.
Shift Supervisor
Starbucks
01.2021 - Current
- Focus on customer experience through Drive Thru delivering sub 45 seconds.
- Promote a positive competitive environment challenging partners to deliver their best.
- Problem solver with ability to maintain inventory accuracy, food safety standards, and partner experience.
Barista
Compass (We proudly serve Starbucks)
01.2020 - 01.2021
- Crafted beverage to standard
- Focused on customer connection
Sales floor associate
Kohls
01.2017 - 01.2020
- Excelled at organization of inventory, truck processing
- Cash handling
- Customer experience, delivering excellence supporting the customer shopping experience.
Education
Academy @ CTC
Port Charlotte, FL01.2016
Skills
- Inventory control
- Problem-solving
- Customer service and engagement
- Team building and leadership
- Employee coaching
- Customer experience
- Staff scheduling
Timeline
Assistant Store Manager
Starbucks
05.2025 - Current
Shift Supervisor
Starbucks
01.2021 - Current
Barista
Compass (We proudly serve Starbucks)
01.2020 - 01.2021
Sales floor associate
Kohls
01.2017 - 01.2020
Academy @ CTC
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