Grace Olson
Grand Rapids,MN
Overview
7
7
years of professional experience
Work History
Medication Aide
North Star Assisted Living
06.2017 - 10.2018
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assistant Manager
Maurices
03.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Case Manager/ Behavioral Aide
NORTH HOMES CHILDREN AND FAMILY SERVICES
05.2022 - 11.2023
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Server/Barista
NOPO Kitchen
09.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Student Engagement and Attendance Liaison
Ross Resources
05.2024 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Developed effective support plans in alignment with goals.
Supervised Visitation Partner
Ross Resources
08.2024 - Current
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Supervised parent/child contact focusing exclusively on that interaction and documenting objectively.
Education
Bachelor's degree - Psychology
Drury University
Springfield, MO05.2023
Associate's degree - Criminal Justice
Drury University
Springfield, MO05.2023
Associate's degree - Liberal Arts & Sciences
Northland Community and Technical College
East Grand Forks, MN05.2020
Skills
- Organizational skills
- Building relationships with new and existing clients
- Problem solving skills
Timeline
Supervised Visitation Partner
Ross Resources
08.2024 - Current
Student Engagement and Attendance Liaison
Ross Resources
05.2024 - Current
Server/Barista
NOPO Kitchen
09.2023 - 08.2024
Case Manager/ Behavioral Aide
NORTH HOMES CHILDREN AND FAMILY SERVICES
05.2022 - 11.2023
Assistant Manager
Maurices
03.2021 - 06.2022
Medication Aide
North Star Assisted Living
06.2017 - 10.2018
Bachelor's degree - Psychology
Drury University
Associate's degree - Criminal Justice
Drury University
Associate's degree - Liberal Arts & Sciences
Northland Community and Technical College