Hi, I’m
Grace Orlando
Homemaker
Jeffersonville,IN
Overview
28
years of professional experience
Work History
Stay, Home ParentJeffersonville, IN
Homemaker
11.2021 - Current
Job overview
- Possess excellent listening and delegation skills
- Coordinate medical care, meals, and social activities
- Remain deadline-oriented and reliable while adjusting priorities and managing time wisely
Five BelowPhiladelphia, Pennsylvania
Support Lead
11.2020 - 11.2021
Job overview
- Ensuring great customer service
- Uphold of standards of merchandise sales as well as appearance of merchandise
- Marinating merchandise prices, sales, adjusting of inventory, and quality
- Maintaining accuracy of store cash sales at end of night
BroadPath, ArizonaTuscan
Telephone
10.2019 - 02.2020
Job overview
- Customer Service
- Ambetter Assignment, Insurance
- Answering Phones taking payments
- Answered questions, helped with billing /insurance questions
Home ParentJeffersonville, IN
Homemaker
09.2008 - 10.2019
Job overview
- Possess excellent listening and delegation skills
- Coordinate medical care, meals, and social activities
- Remain deadline-oriented and reliable while adjusting priorities and managing time wisely
Rush-n-GoNew Albany, IN
Cashier / Customer Service
04.2008 - 09.2008
Job overview
- Processed transactions, accepted payments, and provided prompt, courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality
Stay, Home ParentJeffersonville, IN
Homemaker
06.2004 - 04.2008
Job overview
- Ensured household duties were completed in a timely manner
- Developed, managed, and maintained a budget effectively
- Successfully foresaw and planned for possible contingencies
Hometown BuffetClarksville, IN
12.1996 - 06.2004
Assistant Kitchen Manager / Certified Trainer
03.1999
Job overview
- Promoted from Cashier / Server (, Managed 30 employees, created schedules and prepared bank deposits
- Trained new employees, performed opening and closing duties and reinforced policies and procedures
- Maintained accuracy of cash drawers, handled inventory and ordered supplies
- Completed end-of-day paperwork, answered phones and operated cash register
- Prepared food items ensuring quality, took and delivered food and conducted monthly safety meetings
Interfaith Community Council INCNew Albany, IN
Volunteer
01.2009 - 04.2009
Job overview
- Oversaw a special database scheduling project including accumulating the contact information at each church, recording upcoming events, scheduling appointments with the Senior Pastor and the ICC Executive Director
- Organized pantry shelves, maintained proper levels of stock, counted inventory from food deliveries and accurately recorded counts
- Maintained a filing system for Family Services, assisted staff with bulk mailing, and provided customer service to clients receiving food from pantry
Education
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
2019
Skills
- Greenway (EHR) Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 35 WPM
- KEY QUALIFICATIONS
- Medical Billing
- Medical Coding
- ICD-9
- ICD-10 HCPCS
- CPT
- Medical Terminology
- Medicare
- Medicaid
- Tricare
- CMS 1500
- CMS 1450 (UB-04)
- Electronic Health Records (EHR)
- Payment Posting
- Scheduling
- HIPAA Compliance
- Insurance Verification Insurance Claim Processing
- EOBs
- Co-Payments
- Deductibles
- Managed Care (HMO
- PPO
- POS)
- Government Payers
- Third Party Payers
- Worker’s Compensation
- Fee Schedules
- EMR
- Medical Office Procedures
Affiliations
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and assures patient privacy and confidentiality.
High Academic Honors Recognition / Dean’s List
Pays close attention to detail to ensure accuracy and maintain compliant documentation
Function independently with minimal direction and guidance
Problem solving skills necessary to research and resolve discrepancies, denials, appeals, and collections
Work Preference
Work Type
Part TimeContract WorkInternshipGig WorkWork Location
RemoteTimeline
Homemaker
Stay, Home Parent
11.2021 - Current
Support Lead
Five Below
11.2020 - 11.2021
Telephone
BroadPath, Arizona
10.2019 - 02.2020
Volunteer
Interfaith Community Council INC
01.2009 - 04.2009
Homemaker
Home Parent
09.2008 - 10.2019
Cashier / Customer Service
Rush-n-Go
04.2008 - 09.2008
Homemaker
Stay, Home Parent
06.2004 - 04.2008
Assistant Kitchen Manager / Certified Trainer
03.1999
Hometown Buffet
12.1996 - 06.2004
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
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