Grace Ortiz
Sugarland,Tx
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Helper
Exxon Mobile
10.2022 - 09.2023
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces
- Identified potential problems quickly and communicated them effectively to appropriate personnel
- Performed other duties as assigned by supervisor or manager
- Maintained organization, cleanliness and safety in work areas
- Loaded and unloaded building materials and tools to distribute to appropriate locations
- Used strong verbal and written communication skills to convey messages to others
- Cleaned and prepared construction sites to eliminate possible hazards
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
Cashier
McDonald's
01.2021 - 08.2022
- Managed and trained cashiers on proper cash handling procedures
- Developed strategies to increase customer satisfaction and improve operational efficiency
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures
- Delegated work to team members, setting priorities and goals
- Recruited and trained new employees to meet job requirements.
Secretary
Alexis Healthcare, Inc.
02.2016 - 12.2020
- Provided administrative support to the office manager and other staff members
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices
- Answered incoming phone calls, responded to inquiries and transferred calls as needed
- Processed invoices for payments
- Tracked received payments from vendors and clients
- Sorted mail and distributed it to appropriate personnel or departments within the organization
- Created agendas and took minutes during meetings, distributed notes in a timely manner afterwards
- Ordered supplies as needed, tracked inventory
- Placed orders with vendors when necessary
- Performed data entry into computer systems, ensured accuracy of all entered information
- Responded to customer inquiries via email or telephone in a polite and professional manner
- Provided assistance with onboarding new employees by preparing orientation materials
- Created spreadsheets in Microsoft Excel for recordkeeping and reporting.
Education
GED -
Remington College
Hosuston, Tx05.2019
Skills
- Documentation and Reporting
- Attention to Detail
- Customer Service
- Quality Assurance
- Stress Tolerance
- Punctual and Reliable
References
References available upon request.
Timeline
Helper
Exxon Mobile
10.2022 - 09.2023
Cashier
McDonald's
01.2021 - 08.2022
Secretary
Alexis Healthcare, Inc.
02.2016 - 12.2020
GED -
Remington College
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