Summary
Overview
Work History
Education
Skills
Diamond Award
Timeline
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Grace Pablo

Grace Pablo

2151 Bikini Avenue, San Jose ,CA. 95122

Summary

Dynamic retail professional with extensive experience at The Home Depot, excelling in team management and problem-solving. Proven track record in boosting store profitability through effective budgeting and cost control. Skilled in mentoring staff and enhancing customer service, fostering a positive work environment that drives sales and operational success.

Experienced with team leadership. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

The Home Depot
02.2015 - Current
  • Assisted in managing daily store operations, ensuring efficient workflow and exceptional customer service.
  • Managing the interview and hiring process for prospective employees.
  • Collaborated with management to develop staff schedules that optimized labor costs and coverage needs.
  • Trained and supervised team members, fostering a collaborative work environment, and sales techniques to enhance customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and demanding customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Implemented safety protocols for staff and customers, maintaining a secure retail environment.
  • Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
  • Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
  • Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
  • Increased employee productivity by developing comprehensive training programs and providing ongoing support.
  • Collaborate with vendors to ensure timely deliveries, quality merchandise, and favorable terms for the store.
  • Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
  • Developed and implemented strategies to increase sales and profitability.
  • Supported retail manager by identifying and leveraging partnerships that benefited the community and the store.

Department Supervisor

The Home Depot
06.2012 - 02.2015
  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Trained and mentored team members on efficient workflow practices and equipment usage.
  • Coordinated scheduling and task assignments to optimize productivity across shifts.
  • Implemented inventory management procedures, enhancing accuracy in stock levels.
  • Monitored performance metrics, identifying areas for improvement to enhance team efficiency.
  • Facilitated regular team meetings to communicate updates and address operational challenges.
  • Assisted in developing training materials for onboarding new employees effectively.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Cashier

The Home Depot
02.2010 - 05.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Monitored checkout area for cleanliness and safety compliance, contributing to a welcoming environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Bachelor of Science - Elementary Education

Devine Word College
Laoag City, Philippines
03-1996

Skills

  • Team management
  • Safety Oriented
  • Cardiopulmonary resuscitation Certified
  • Hazmat Certified
  • Incident reports
  • Verbal and written communication
  • Teamwork and collaboration
  • Hiring and training/development
  • Relationship building and management
  • Budgeting and cost control
  • Work Planning and Prioritization
  • Business development and planning
  • Operations oversight
  • Performance evaluations
  • Human resource policies
  • Cash auditing
  • Regulatory compliance
  • Customer service management

Diamond Award

The Diamond Award is The Home Depot's highest award and achievement for living by the values and following its rules and regulations.

Timeline

Assistant Store Manager

The Home Depot
02.2015 - Current

Department Supervisor

The Home Depot
06.2012 - 02.2015

Cashier

The Home Depot
02.2010 - 05.2012

Bachelor of Science - Elementary Education

Devine Word College

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