Grace Parra

General Manager

ACPM Fashion Group

Atlanta, GA

03.2007 - Current

Assisted in the recruitment process by interviewing potential candidates for open positions.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Monitored progress by establishing plans, budgets and measuring results.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Formed and sustained strategic relationships with clients.
Built and maintained loyal, long-term customer relationships through effective account management.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Tracked monthly sales to generate reports for business development planning.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Administered employee discipline through verbal and written warnings.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Oversaw product development initiatives from concept through completion stages.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Delegated work to staff, setting priorities and goals.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Worked effectively in team environments to make the workplace more productive.
Assisted with customer requests and answered questions to improve satisfaction.