Grace Parrish
San Clemente,CA
Summary
Experienced professional with a strong background in customer service, training, and restaurant operations. Skilled at multitasking in fast-paced environments to ensure customer satisfaction and support team members effectively. Proficient in various beverage types and specialty preparations, demonstrating a deep understanding of the industry. Known for organization, reliability, and adept management of competing priorities with a positive outlook. Willing to go above and beyond to achieve team objectives and deliver exceptional results.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Cosentinos
08.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed dining area to ensure cleanliness and organization.
- Trained and mentored staff on food preparation standards and customer service excellence.
- Trained and mentored staff to improve product knowledge and customer interaction skills.
Barista Trainer
Starbucks
03.2022 - 12.2024
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Retail Sales Associate
The Steamer Trunk
06.2021 - 09.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Forest Charter
Truckee, CASkills
- Sales proficiency
- P>Leadership experience
- P>Exceptional customer service
- P>Cash Handling
- P>Professional demeanor
- P>Health codes compliance
Timeline
Shift Supervisor
Cosentinos
08.2024 - Current
Barista Trainer
Starbucks
03.2022 - 12.2024
Retail Sales Associate
The Steamer Trunk
06.2021 - 09.2021
High School Diploma -
Forest Charter
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