Grace Parsons
Grand Junction,CO
Summary
Professional with experience in administrative roles and direct patient care, adept at managing office operations and ensuring smooth workflows. Skilled in scheduling, document management, and communication, with strong focus on team collaboration and achieving results. Reliable and adaptable, bringing organizational skills and positive attitude to meet changing needs. Known for fostering productive work environment and delivering consistent outcomes.
Overview
12
12
years of professional experience
Work History
Quality Assurance and Medical Assistant
Animas Orthopedic Associates
12.2021 - Current
- Coordinated patient referrals to ensure timely access to medical services.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated patient intake processes, ensuring accurate data collection.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Patient Service Representative Lead
Mercy Orthopedic Associates
10.2016 - 08.2021
- Managed patient scheduling and appointment confirmations to enhance service efficiency.
- Led team training sessions on customer service best practices and conflict resolution strategies.
- Oversaw daily operations of front desk staff, ensuring adherence to quality standards.
- Mentored new hires, fostering a culture of teamwork and high-quality patient care delivery.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Responded to inquiries by directing calls to appropriate personnel.
- Ensured accurate patient information entry into electronic health record systems for seamless access.
- Facilitated effective communication between patients and medical staff, enhancing overall service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
Vocational Rehabilitation Technician II
Bureau of Vocational Rehabilitation
05.2014 - 09.2016
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Conducted bi-weekly orientations explaining the eligibility requirements.
- Managed intake processes, ensuring accurate data entry into client management systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Prepared and processed authorizations and invoices for client services.
- Maintained a positive and professional environment with Vocational Rehabilitation Counselors and clientele.
- Managed scheduling and organization of meetings for Vocational Rehabilitation Counselors.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Streamlined documentation processes, improving accuracy and efficiency of client records.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Established collaborative relationships with clients through consistent and meaningful communication.
- Safeguarded confidential client information according to HIPAA regulations while maintaining accurate records.
- Promoted positive and motivational atmosphere, aiding in client mental and emotional well-being.
- Implemented process improvements that reduced administrative errors and increased service delivery speed.
- Answered phone calls and provided new clients with required paperwork to initiate services.
Education
B.A. - Psychology
Southern New Hampshire University
10-2026
High school or equivalent -
San Marcos High School
San Marcos, CASkills
- HIPAA compliance
- Multitasking and organization
- Customer service
- Office equipment proficiency
- Work Planning and Prioritization
- Teamwork and collaboration
- Building rapport
- Extensive knowledge and use of multiple electronic health systems
Timeline
Quality Assurance and Medical Assistant
Animas Orthopedic Associates
12.2021 - Current
Patient Service Representative Lead
Mercy Orthopedic Associates
10.2016 - 08.2021
Vocational Rehabilitation Technician II
Bureau of Vocational Rehabilitation
05.2014 - 09.2016
B.A. - Psychology
Southern New Hampshire University
High school or equivalent -
San Marcos High School