Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Paulsen

Fargo,ND

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly, open and committed to building customer base by providing positive service experience.

Overview

8
8
years of professional experience

Work History

Bartender

The Wilderness At Fortune Bay
06.2020 - 08.2023
  • Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
  • Recorded and entered beverage orders into point-of-sale system.
  • Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Server/Bartender

Woolley's Kitchen + Bar
09.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Jewelry Sales Clerk

Rocks The Jewelers
09.2015 - 04.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Boutique Sales Associate/Model

Ivy Moon
09.2019 - 08.2020
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organized new stock.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Recommended complementary purchases to customers, increasing revenue.

Home Health CNA

Christine Canelake
06.2018 - 08.2019
  • Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Hostess

Village Inn Cafe
04.2017 - 09.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

No Degree - Psychology

College of Saint Scholastica
Duluth, MN

Bachelor of Science - Psychology/Criminal Justice

North Dakota State University
Fargo, ND
12.2024

Skills

  • Patron Rapport
  • Safe Serving Knowledge
  • Energetic and Outgoing
  • Guest Satisfaction
  • Clear and Effective Communication
  • Custom Drink Preparation
  • Responsible Alcohol Service
  • Cash Register Operation
  • Food Preparation and Safety
  • Liquor, Beer and Wine Knowledge
  • Suggestive Selling
  • Hospitality and Accommodation
  • Excellent Judgment
  • Customer Service

Accomplishments

  • College of St. Scholastica Deans List
  • Licensed Realtor in the state of Minnesota

Timeline

Server/Bartender

Woolley's Kitchen + Bar
09.2022 - 05.2023

Bartender

The Wilderness At Fortune Bay
06.2020 - 08.2023

Boutique Sales Associate/Model

Ivy Moon
09.2019 - 08.2020

Home Health CNA

Christine Canelake
06.2018 - 08.2019

Hostess

Village Inn Cafe
04.2017 - 09.2018

Jewelry Sales Clerk

Rocks The Jewelers
09.2015 - 04.2022

No Degree - Psychology

College of Saint Scholastica

Bachelor of Science - Psychology/Criminal Justice

North Dakota State University

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Grace Paulsen