Grace Paz
Felton,CA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Team Member
Quickly Boba
Rocklin, California
08.2025 - 02.2026
- Prepared beverages following specific recipes and quality standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and answered product questions.
- Operated point-of-sale system for processing transactions efficiently.
- Stocked supplies and ingredients to support daily operations effectively.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Engaged with customers to create a welcoming atmosphere in the store.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Identified opportunities for process improvements within the department.
- Collaborated with team members to achieve daily goals.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Participated in team meetings to discuss strategies for improvement.
- Answered telephones, directed calls, and took messages.
FOH
04.2024 - 10.2024
Cook
Five Guys Burgers and Fries
06.2023 - 12.2023
Baker/ Shift Lead
Crumbl Cookie
06.2023 - 09.2023
Answering Service Rep/ Lead
Gold Coast Security
05.2022 - 05.2023
- Assisted clients with security system inquiries and service needs.
- Processed service requests and scheduled technician appointments efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to resolve complex customer issues.
- Trained new staff on company policies and customer service standards.
- Managed inventory of security equipment and supplies as needed.
- Provided feedback to management on customer trends and concerns.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Consulted with customers regarding needs and addressed concerns.
- Audited customer account information to identify issues and develop solutions.
- Greeted customers and answered inquiries in a professional manner.
- Upheld strict standards for quality and performance.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Delivered accurate service information to meet goal-directed development plan.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for process improvement within the customer service department.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Warehouse Associate
Amazon
10.2020 - 04.2022
Child Care
01.2015 - 01.2021
Crew Member
McDonalds
02.2019 - 08.2020
Education
Discovery Canyon Campus
Colorado Springs, ColoradoHigh School Diploma -
Monterey Trail High School
Elk Grove, CaliforniaSkills
- Reliable
- Enthusiastic
- People/ Conflict Management
- Confident
- Strong Communication Skills
- Multitask
- Adaptive
- Customer Service Experience
Experience Community Service
- Crew Member, McDonalds, 02/19, 08/20
- Child Care, 01/15, 12/21
- Warehouse Associate, Amazon, 10/20, 04/22
- Answering Service Rep/ Lead, Gold Coast Security, 05/22, 05/23
- Baker/ Shift Lead, Crumbl Cookie, 06/23, 09/23
- Cook, Five Guys Burgers and Fries, 06/23, 12/23
- FOH, Tacodeli, 04/24, 10/24
Computer Skills Certifications
- Microsoft Word- tables, letters, formatting
- Microsoft Excel- basic functions, tables, charts
- Microsoft Powerpoint- templates, basic functions, other effects
- TABC
- Food Handlers Certified
Timeline
Team Member
Quickly Boba
08.2025 - 02.2026
FOH
04.2024 - 10.2024
Cook
Five Guys Burgers and Fries
06.2023 - 12.2023
Baker/ Shift Lead
Crumbl Cookie
06.2023 - 09.2023
Answering Service Rep/ Lead
Gold Coast Security
05.2022 - 05.2023
Warehouse Associate
Amazon
10.2020 - 04.2022
Crew Member
McDonalds
02.2019 - 08.2020
Child Care
01.2015 - 01.2021
Discovery Canyon Campus
High School Diploma -
Monterey Trail High School