Summary
Overview
Work History
Education
Skills
Accomplishments
References
Education and Training
Languages
Timeline
Generic

Grace Peacock

Chelsea

Summary

I'm an intentional and personable worker/person. I tend to thrive in any work environment. I have made it a goal to be a leader and have an inviting/understanding personality. I have excelled in staff training and developing and I am always looking for ways to improve my performance and skills. I am a big people person, very outgoing and ensure that what I exude through my actions and words, that they are positive and effective to others. I am great with communication in person and over the phone with customers. I have the ability to quickly learn new tasks, demonstrating a strong work ethic.

Overview

6
6
years of professional experience

Work History

Server

Taco Mama
02.2025 - Current
  • Delivering genuine and exceptional customer service, ensuring the guest is satisfied with their experience and feels welcome and comfortable.
  • Training and helping new servers on menu knowledge and service protocols.
  • Maintaining a clean and organized work/dining area, ensuring that the environment to up to the standards of health and safety regulations.
  • Working together with other co-workers and finding ways to improve our work environment in an efficient manner while managing to stay in our lanes.
  • Resolving customer complaints professionally to maintain a positive reputation and atmosphere of the work environment

Assistant Manager

SoCal Smoothie Company
06.2023 - 12.2024
  • Organized training shifts for new hires to familiarize them with the workplace environment.
  • Experience in making smoothies, açaí bowls, coffees, teas, frappes, food, energy drinks and refreshers
  • Managed customer needs and complaints in a timely manner.
  • Provided training for employees to address areas that could have improvement and more effectiveness.
  • Helped track inventory and ordering supplies as needed.
  • Ensure that customers were taken care of and satisfied by the service, they received in the time spent in our store.
  • Learned to open and close store, efficiently and thoroughly.
  • Kept a clean and functional work environment.
  • Learned all items on menu and nutritional facts of these items.
  • Ran a form of social media for business and presented ideas for business and audience growth
  • Learned point-of-sale terminal.
  • Provided help to other employees/employers in the busy hours of operation.

Receptionist

OxyMed CPAP
09.2022 - 06.2023
  • Scheduled and confirmed appointments.
  • Managed faxes and photocopying documents.
  • Greeted patients and visitors. Provided them assistant by answering questions and directing them to the appropriate department.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate department.
  • Provided welcoming and friendly customer service to patients over the phone and in person.
  • Learned the business's skills and requirements, going beyond my personal position to help other employees with their work, if assistance was needed.

Coach

Chelsea High School
08.2022 - 05.2023
  • Planned strategies and selected team lineups to execute an upcoming game.
  • Encouraged players with positive comments and feedback during game play or practice sessions.
  • Utilized video analysis tools to review and improve the teams strength and skills.
  • Created culture of good sportsmanship, leadership, and responsibility among athletes.
  • Organized training sessions, drills and exercises to improve technique, agility and strength.

Senior Team Member

Chick-fil-A Greystone
10.2019 - 10.2022
  • Worked hard to learn required tasks, standards and values of the work place
  • Learned point-of-sale terminal.
  • Communicated with other employees and helped other employees by rotating through series of different stations based on team needs.
  • Identified opportunities for improvements in work place by communicating with others on how to improve our pace of serving customers effectively.
  • Developed positive customer service and relationships by having an inviting and friendly personality. Ensuring that the customer feels seen and heard during their time in the store.
  • Making an effort to keep work environment safe and clean.
  • Learned to properly open and close store.
  • Trained new hires.

Education

High School Diploma -

Evangel Christian School
05-2022

Skills

  • Staff training and development
  • Customer service
  • Ability to understand business development
  • Communication
  • Marketing
  • Setting goals
  • Leadership
  • Ability to learn quickly
  • Hard Work Ethic
  • Memory retention

Accomplishments

  • Captain of varsity soccer team (Senior year of high school).
  • Member of the National Honors Society (Junior and Senior year of high school).

References

References available upon request.

Education and Training

other

Languages

Sign Language
Elementary

Timeline

Server

Taco Mama
02.2025 - Current

Assistant Manager

SoCal Smoothie Company
06.2023 - 12.2024

Receptionist

OxyMed CPAP
09.2022 - 06.2023

Coach

Chelsea High School
08.2022 - 05.2023

Senior Team Member

Chick-fil-A Greystone
10.2019 - 10.2022

High School Diploma -

Evangel Christian School

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