Grace Penh
Chino,CA
Summary
To use my multitasking, organization,training skills and background in customer service to enhance HR communications, promoting a positive and efficient workplace environment for the benefit of the organization.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Chino, CA
07.2021 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted customers to promote great customer service and a positive ordering experience.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders in the POS system and modified requested menu items to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Trained new employees on company policies, procedures, and customer service standards.
Education
Bachelor of Science - Organizational Communication
California State Polytechnic University, Pomona
Pomona, CAHigh School Diploma -
Chino Hills High School
Chino Hills, CA05.2022
Santiago High School
Corona, CASkills
- Math and POS Systems Skills
- Food and Beverage Preparation and Service
- Cash Handling
- Managing Orders and Deliveries
- Customer Service
- Multitasking and Organization
- Accuracy and Efficiency
- Dependable and Cooperative
- Teamwork and Collaboration
- Training and Coaching
Timeline
Crew Member
McDonald's
07.2021 - Current
Bachelor of Science - Organizational Communication
California State Polytechnic University, Pomona
High School Diploma -
Chino Hills High School
Santiago High School
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