Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative- Insurance Agent
TTEC
08.2023 - Current
Increased positive member experience by communicating solutions and directing them to appropriate departments as needed.
Enhancing member experience by performing research and meeting their needs on a timely basis.
Customer Messaging Representative
Care Credit
01.2021 - 06.2023
Ensured exceptional provider experience by communicating with healthcare providers organization’s policies and updates via phone and email, thus managing over 55 outbound calls per day, documenting any and every conversation and updates, providing them with helpful resources and participating in quality assurance coaching to further reach goal of benefiting organization and providing great customer experience
Supported team and management by creating standard operating procedures (SOP) and job aids.
Collected provider information and analyzed provider needs to recommend potential products or services
Helped large volume of providers every day with positive attitude and focus on provider satisfaction
Clarified provider issues and determined root cause of problems to resolve product or service complaints
Customer Service Representative
TTEC
12.2019 - 12.2020
Prioritized provider experience by delivering timely messages to over 55 clients via phone and email to ensure compliance with laws and regulations of organization
Promoted various campaigns efficiently
Provider and organizational needs were met by updating information in system, asking discovery questions, transferring providers to appropriate departments as needed, scheduling appointments using outlook, and sending them emails with vital information
Dispatcher - Seasonal
Amazon
09.2019 - 03.2020
Increased timely delivery of products to customers by communicating with delivery drivers and vendors, and solving issues that delay delivery process.
Office Assistant
Napa auto care
03.2019 - 06.2019
Ensured efficient office management and customer satisfaction by being liaison, performing clerical duties, running errands and processing client payments
Performed office errands included getting gas for company vehicles, taking vehicles to car wash, picking up and dropping off supplies from grocery stores and auto shops
Increased customer satisfaction by providing rides when needed.
Behavioral Health Technician
Arizona Mentor
02.2018 - 03.2019
Championed residents by encouraging them to be independent and self-aware by educating them individually and collectively
Ensured their safety and well being by documenting their medication intake, conversations and daily activities and communicating effectively with team.
Group Home Manager
Chandler Gilbert ARC
10.2017 - 02.2018
Successfully managed group home by ensuring residents’ well-being by performing administrative and clerical duties, training staff and giving each resident individual attention
Some daily tasks included updating residents’ health and contact information, their medical appointment history, Individual support plans and behavioral building plans and scheduling medical appointments,
Implemented family atmosphere by encouraging dinner time with staff, celebrations and trips.
HR Administrative Assistant
Chandler Gilbert ARC
09.2017 - 02.2018
Supported HR by performing administrative and clerical tasks such as scanning paperwork, e-filing and manual filing them, making employment reference calls and creating monthly newsletters.
Group Home Assistant Manager
Chandler Gilbert ARC
06.2017 - 10.2017
Supported management by assisting with administrative and clerical duties such as filing, ordering or reordering prescription drugs, monitoring “in house” documentation, doing inventory check, training, creating monthly activity calendars and any tasks assigned by manager along with caregiver duties.
Direct support provider/ Caregiver
Chandler Gilbert Arc
02.2016 - 05.2017
Supported individuals with developmental disabilities to be independent by encouraging self-care and housekeeping
Maintained their well-being by administering and maintaining medication inventory
Student Worker/Tutor
Grand Canyon University Learning Lounge
09.2013 - 04.2014
Increased high school students' academic performance by providing tutoring
Improved their confidence by being motivational and providing safe, friendly atmosphere
Education
Health Care Administration - Certificate
Pima Medical Institute
Mesa, AZ
09.2021
MBA With An Emphasis in Health Systems Management - Business
Grand Canyon University
Phoenix, AZ
04.2017
Bachelor of Science in Psychology - Psychology
Grand Canyon University
12.2014
Skills
Account Updating
Product Knowledge
Data Collection
Appointment Scheduling
Microsoft Office Suite
[Salesforce] CRM System Proficiency
Documentation
Staff Training
Timeline
Customer Service Representative- Insurance Agent
TTEC
08.2023 - Current
Customer Messaging Representative
Care Credit
01.2021 - 06.2023
Customer Service Representative
TTEC
12.2019 - 12.2020
Dispatcher - Seasonal
Amazon
09.2019 - 03.2020
Office Assistant
Napa auto care
03.2019 - 06.2019
Behavioral Health Technician
Arizona Mentor
02.2018 - 03.2019
Group Home Manager
Chandler Gilbert ARC
10.2017 - 02.2018
HR Administrative Assistant
Chandler Gilbert ARC
09.2017 - 02.2018
Group Home Assistant Manager
Chandler Gilbert ARC
06.2017 - 10.2017
Direct support provider/ Caregiver
Chandler Gilbert Arc
02.2016 - 05.2017
Student Worker/Tutor
Grand Canyon University Learning Lounge
09.2013 - 04.2014
Health Care Administration - Certificate
Pima Medical Institute
MBA With An Emphasis in Health Systems Management - Business