Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Perez

Yukon,OK

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative- Insurance Agent

TTEC
08.2023 - Current
  • Increased positive member experience by communicating solutions and directing them to appropriate departments as needed.
  • Enhancing member experience by performing research and meeting their needs on a timely basis.

Customer Messaging Representative

Care Credit
01.2021 - 06.2023
  • Ensured exceptional provider experience by communicating with healthcare providers organization’s policies and updates via phone and email, thus managing over 55 outbound calls per day, documenting any and every conversation and updates, providing them with helpful resources and participating in quality assurance coaching to further reach goal of benefiting organization and providing great customer experience
  • Supported team and management by creating standard operating procedures (SOP) and job aids.
  • Collected provider information and analyzed provider needs to recommend potential products or services
  • Helped large volume of providers every day with positive attitude and focus on provider satisfaction
  • Clarified provider issues and determined root cause of problems to resolve product or service complaints

Customer Service Representative

TTEC
12.2019 - 12.2020
  • Prioritized provider experience by delivering timely messages to over 55 clients via phone and email to ensure compliance with laws and regulations of organization
  • Promoted various campaigns efficiently
  • Provider and organizational needs were met by updating information in system, asking discovery questions, transferring providers to appropriate departments as needed, scheduling appointments using outlook, and sending them emails with vital information

Dispatcher - Seasonal

Amazon
09.2019 - 03.2020
  • Increased timely delivery of products to customers by communicating with delivery drivers and vendors, and solving issues that delay delivery process.

Office Assistant

Napa auto care
03.2019 - 06.2019
  • Ensured efficient office management and customer satisfaction by being liaison, performing clerical duties, running errands and processing client payments
  • Performed office errands included getting gas for company vehicles, taking vehicles to car wash, picking up and dropping off supplies from grocery stores and auto shops
  • Increased customer satisfaction by providing rides when needed.

Behavioral Health Technician

Arizona Mentor
02.2018 - 03.2019
  • Championed residents by encouraging them to be independent and self-aware by educating them individually and collectively
  • Ensured their safety and well being by documenting their medication intake, conversations and daily activities and communicating effectively with team.

Group Home Manager

Chandler Gilbert ARC
10.2017 - 02.2018
  • Successfully managed group home by ensuring residents’ well-being by performing administrative and clerical duties, training staff and giving each resident individual attention
  • Some daily tasks included updating residents’ health and contact information, their medical appointment history, Individual support plans and behavioral building plans and scheduling medical appointments,
  • Implemented family atmosphere by encouraging dinner time with staff, celebrations and trips.

HR Administrative Assistant

Chandler Gilbert ARC
09.2017 - 02.2018
  • Supported HR by performing administrative and clerical tasks such as scanning paperwork, e-filing and manual filing them, making employment reference calls and creating monthly newsletters.

Group Home Assistant Manager

Chandler Gilbert ARC
06.2017 - 10.2017
  • Supported management by assisting with administrative and clerical duties such as filing, ordering or reordering prescription drugs, monitoring “in house” documentation, doing inventory check, training, creating monthly activity calendars and any tasks assigned by manager along with caregiver duties.

Direct support provider/ Caregiver

Chandler Gilbert Arc
02.2016 - 05.2017
  • Supported individuals with developmental disabilities to be independent by encouraging self-care and housekeeping
  • Maintained their well-being by administering and maintaining medication inventory

Student Worker/Tutor

Grand Canyon University Learning Lounge
09.2013 - 04.2014
  • Increased high school students' academic performance by providing tutoring
  • Improved their confidence by being motivational and providing safe, friendly atmosphere

Education

Health Care Administration - Certificate

Pima Medical Institute
Mesa, AZ
09.2021

MBA With An Emphasis in Health Systems Management - Business

Grand Canyon University
Phoenix, AZ
04.2017

Bachelor of Science in Psychology - Psychology

Grand Canyon University
12.2014

Skills

  • Account Updating
  • Product Knowledge
  • Data Collection
  • Appointment Scheduling
  • Microsoft Office Suite
  • [Salesforce] CRM System Proficiency
  • Documentation
  • Staff Training

Timeline

Customer Service Representative- Insurance Agent

TTEC
08.2023 - Current

Customer Messaging Representative

Care Credit
01.2021 - 06.2023

Customer Service Representative

TTEC
12.2019 - 12.2020

Dispatcher - Seasonal

Amazon
09.2019 - 03.2020

Office Assistant

Napa auto care
03.2019 - 06.2019

Behavioral Health Technician

Arizona Mentor
02.2018 - 03.2019

Group Home Manager

Chandler Gilbert ARC
10.2017 - 02.2018

HR Administrative Assistant

Chandler Gilbert ARC
09.2017 - 02.2018

Group Home Assistant Manager

Chandler Gilbert ARC
06.2017 - 10.2017

Direct support provider/ Caregiver

Chandler Gilbert Arc
02.2016 - 05.2017

Student Worker/Tutor

Grand Canyon University Learning Lounge
09.2013 - 04.2014

Health Care Administration - Certificate

Pima Medical Institute

MBA With An Emphasis in Health Systems Management - Business

Grand Canyon University

Bachelor of Science in Psychology - Psychology

Grand Canyon University
Grace Perez