Grace Perez
Dallas,TX
Summary
Professional and reliable worker prepared for physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, efficient and accurate, teamwork capabilities and communication skills. Dedicated to surpassing production goals.
always maximizing customer satisfaction every day.
strong background in customer service and retail. Skilled in multitasking and time management, contributing to improved order fulfillment and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Cricket Wireless
Dallas, TX
01.2020 - 12.2021
- Assisted customers in selecting wireless plans and devices tailored to their needs.
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained inventory levels by restocking merchandise and organizing displays effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Mr. Wongs Chicken and Rice
Dallas, TX
12.2021 - 03.2022
- Delivered exceptional customer service, resolving inquiries efficiently and enhancing customer satisfaction.
- Managed order processing, ensuring accurate and timely fulfillment of customer requests.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Addressed customer complaints professionally, transforming challenges into positive experiences.
- Responded to customer requests for products, services, and company information.
Quality Control Clerk
Lone Star Staffing Services
Dallas, TX
01.2022 - 06.2023
- Inspected products for quality compliance and adherence to specifications.
- Documented inspection results and coordinated corrective actions with production teams.
- Conducted regular audits of production processes to identify areas for improvement.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
Material Handler
Woodmont Cabinetry
Dallas, TX
06.2023 - 08.2023
- Developed efficient sanding techniques, enhancing overall product quality and consistency.
- Operated sanding machinery to achieve smooth finishes on various materials.
- Inspected surfaces for defects and ensured quality standards were met.
- Conducted thorough inspections of products to ensure adherence to quality standards.
Cooler Associate
Lone Star Staffing Services
Dallas, TX
10.2023 - 08.2025
- Operated cooling equipment to maintain optimal product temperatures.
- Collaborated with team members to optimize workflow and reduce delays.
- Conducted routine inspections of loading equipment for maintenance needs.
- Loaded cargo efficiently, quickly and safely, managing work load priorities.
Picker Packer /Production Material Handler
Geodis
Dallas, TX
09.2025 - 01.2026
- Packaged orders according to specifications, ensuring timely preparation for shipment.
- Collaborated with team members to optimize workflow processes, reducing delays in order fulfillment.
- Worked effectively in fast-paced environments.
Lead
Golden Western Food Group WCD
Dallas, TX
06.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
TexWorks
Dallas05-2021
Skills
- Order picking
- Warehouse safety
- Time management
- Customer service
- Quality Control, Order Entry
- Multitasking Capabilities
- Shipping and Receiving
- Order Packing
- Barcode Scanning & QC Check
- Warehouse Experience
Timeline
Picker Packer /Production Material Handler
Geodis
09.2025 - 01.2026
Lead
Golden Western Food Group WCD
06.2025 - 09.2025
Cooler Associate
Lone Star Staffing Services
10.2023 - 08.2025
Material Handler
Woodmont Cabinetry
06.2023 - 08.2023
Quality Control Clerk
Lone Star Staffing Services
01.2022 - 06.2023
Customer Service Representative
Mr. Wongs Chicken and Rice
12.2021 - 03.2022
Retail Sales Associate
Cricket Wireless
01.2020 - 12.2021
GED -
TexWorks